Senior Customer Service & Operations Lead
Department of Customer Services, Open Data and Small and Family Business
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Job summary
The Department of Customer Services, Open Data and Small and Family Business seeks a Senior Advisor at the Caboolture Customer Service Centre to lead operations, resolve complex enquiries, and ensure services are delivered efficiently and professionally.
You will provide day-to-day leadership, coach staff, manage escalations, monitor performance, and support continuous service improvements across multiple channels.
Job description
The Department of Customer Services, Open Data and Small and Family Business seeks a Senior Advisor at the Caboolture Customer Service Centre to lead operations, resolve complex enquiries, and ensure services are delivered efficiently and professionally.
You will provide day-to-day leadership, coach staff, manage escalations, monitor performance, and support continuous service improvements across multiple channels.
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