Multichannel Customer Service Advisor

Department of Customer Services, Open Data and Small and Family Business; Cloncurry Shire; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

5 weeks annual leave

Salary packaging

Learning and development

Study assistance

Wellness program

Employee Assistance Program

Work/life balance

Résumé du poste

Department of Customer Services, Open Data and Small and Family Business in Cloncurry QLD is seeking a Customer Service Advisor (Cross Channel). You will deliver government services across phone, online and in person, ensuring accurate information and records while supporting efficient service delivery for Queenslanders.

You will work as part of a collaborative team, using multiple systems to assist customers, promote self-service options, and contribute to improvements in service delivery.

Qualifications

• Strong communication and interpersonal skills across multiple channels.
• Ability to assess customer needs and provide accurate information and directions.
• Experience with government services and public sector processes is a plus.

Responsabilités

• Develop and maintain knowledge of procedures, processes and services across phone, online and face-to-face channels.
• Deliver government services including licensing, registration and other products via various channels.
• Assess customer needs and direct to appropriate service channel or location.
• Promote self-service usage and referrals to other services.
• Navigate multiple systems to support service delivery, including billing and remittance duties.

Connaissances

Communication

Customer service

Cross-channel support

Problem solving

Outils

CRM software

Description du poste

Department of Customer Services, Open Data and Small and Family Business in Cloncurry QLD is seeking a Customer Service Advisor (Cross Channel). You will deliver government services across phone, online and in person, ensuring accurate information and records while supporting efficient service delivery for Queenslanders.

You will work as part of a collaborative team, using multiple systems to assist customers, promote self-service options, and contribute to improvements in service delivery.