Senior Customer Insights Analyst

Transport for NSW; Sydney; Hybride; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Diversity initiatives

Résumé du poste

Transport for NSW is hiring a data analytics professional to translate business challenges into actionable insights and to drive evidence-based decision making across our systems and customers. You will lead dashboard development and deliver customer-focused analytics.

You have advanced SQL, experience with Python or R, and strong data modelling skills, with the ability to collaborate across teams and present results to senior stakeholders.

Qualifications

• Translating complex business problems into actionable analytical solutions.
• Strong SQL skills and data modelling capabilities.
• Experience with Python or R and data visualization tools.
• Experience handling large datasets and analytics environments.
• Excellent stakeholder engagement and communication skills.

Responsabilités

• Partner with senior leaders to translate business challenges into analytical solutions.
• Develop dashboards, reporting, and data visualisations to inform strategy.
• Analyse large datasets from multiple sources to uncover trends.
• Mentor team members in advanced analytics practices and present insights to stakeholders.

Connaissances

Advanced SQL

Data modelling

Python or R

Dashboards

Formation

CS/Engineering/Statistics degree

Outils

Tableau

Power BI

AWS QuickSight

SQL databases

Description du poste

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.

In this role, you'll:

• Partner with senior leaders and stakeholders to translate business challenges into actionable analytical solutions.
• Deliver customer and behavioural insights that inform strategies to improve customer experiences and influence transport demand.
• Analyse and interpret large, complex datasets from multiple sources to uncover trends and opportunities.
• Lead the development of dashboards, reporting solutions and data visualisations.
• Provide technical advice and mentor team members in advanced analytics practices.
• Present evidence-based insights and recommendations to senior stakeholders.

About you

• Experience translating complex business problems into meaningful analytical solutions and actionable insights.
• Advanced SQL skills and a strong understanding of database design and data modelling.
• Experience using Python or R and visualisation tools such as Tableau, Power BI or AWS QuickSight.
• Experience working with large and complex datasets and analytics environments.
• Strong stakeholder engagement and communication skills.
• Ability to work collaboratively across multiple teams and deliver high-quality outcomes.
• Tertiary qualifications in Computer Science, Engineering, Statistics or a related discipline, or equivalent experience in applied analytics and insights delivery.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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