Senior Customer Experience Leader - Hybrid

Council Jobs; Cobram; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Above Award pay rates

Friendly culture

Family-friendly workplace

Work From Home options

Extensive training opportunities

Wellness initiatives

Parental leave

Job summary

Moira Shire Council is seeking a Customer Experience role to deliver quality service across our regional communities. You will be the first point of contact, handle payments, and assist in providing timely information about Council services.

The role offers working with a supportive team, flexible arrangements where possible, and opportunities for training and growth within our Customer Experience Team.

Qualifications

• High level customer service skills and experience.
• Cash handling experience including receipting and reconciliation.
• Strong oral and written communication skills.
• Ability to use initiative in resolving problems and capacity to display sound judgement.
• Proven time-management skills, including the ability to plan and prioritise work so as to achieve timely and accurate results.

Responsibilities

• Provide first point of contact for customer enquiries in person, by phone, or email.
• Lodge real time requests and provide progress advice to customers.
• Maintain roster for Customer Experience Team and ensure adequate coverage.
• Compile statistics and KPI reporting for customer service.
• Support the Coordinator to promote a customer-focused Council.

Skills

Customer service

Cash handling

Written communication

Initiative

Time management

Tools

Computer skills

Job description

Moira Shire Council is seeking a Customer Experience role to deliver quality service across our regional communities. You will be the first point of contact, handle payments, and assist in providing timely information about Council services.

The role offers working with a supportive team, flexible arrangements where possible, and opportunities for training and growth within our Customer Experience Team.