Senior Customer & Billing Platform Lead

SA Water; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading water utility in South Australia seeks a Senior Application Services Specialist to manage and optimise customer and billing applications. The role emphasizes continuous improvement and operational excellence, requiring strong analytical, problem-solving, and communication skills. You'll collaborate closely with technology teams and stakeholders to ensure service performance and stability. Applicants should have a relevant qualification and a background in managing application services within an ITIL framework. Join an innovative team dedicated to transforming digital landscapes.

Qualifications

• Experience in managing application services within an ITIL environment.
• Ability to lead technology initiatives and translate business needs into technology outcomes.
• Strong background in supporting business-critical applications.

Responsibilities

• Own and optimise customer and billing application services.
• Act as a senior subject matter expert for customer and billing platforms.
• Coordinate testing activities across business-as-usual and project work.
• Produce operational and ad-hoc reporting for business insight.

Skills

Analytical skills

Problem-solving skills

Communication skills

Leadership

Education

Qualification in computer science, engineering or management

Job description

A leading water utility in South Australia seeks a Senior Application Services Specialist to manage and optimise customer and billing applications. The role emphasizes continuous improvement and operational excellence, requiring strong analytical, problem-solving, and communication skills. You'll collaborate closely with technology teams and stakeholders to ensure service performance and stability. Applicants should have a relevant qualification and a background in managing application services within an ITIL framework. Join an innovative team dedicated to transforming digital landscapes.