Account Manager

SA Water; Virginia; On-site; AUD 90,000 - 120,000; Full time

Job summary

SA Water is seeking an Account Manager Business Solutions to manage a portfolio of business customers connected to the Virginia Pipeline Scheme and Northern Adelaide Irrigation Scheme. The role involves building trusted relationships, handling contracts, and guiding on billing and water services, with a mix of office-based and on-site customer engagement.

You will work with engineers, planners and specialists to deliver practical solutions and positive customer outcomes while navigating

Qualifications

• Experience managing customer relationships, accounts or contracts in a business-to-business environment.
• Strong communication and stakeholder engagement skills.
• The ability to interpret contracts, policies and regulatory requirements.
• Proven negotiation, problem-solving and influencing capabilities.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, independent and customer-focused approach.
• Sound commercial awareness and attention to detail.
• Experience within utilities, agriculture, infrastructure or a related industry will be highly regarded.

Responsibilities

• Managing a portfolio of business customers within the Virginia Pipeline Scheme and Northern Adelaide Irrigation Scheme.
• Building and maintaining strong customer relationships through regular engagement and site visits.
• Acting as the primary point of contact for enquiries relating to water services, contracts and billing.
• Managing customer contracts, renewals and compliance requirements.
• Coordinating fault resolution and customer issues across multiple SA Water teams.
• Supporting billing, debt management and payment plan discussions where required.
• Working closely with technical specialists, engineers and planners to deliver customer outcomes.
• Identifying opportunities to improve customer experience and service delivery.

Skills

Relationship management

Stakeholder engagement

Negotiation

Communication

Job description

At SA Water, our work sustains life. Every day, we deliver safe, reliable water and wastewater services to more than 1.8 million South Australians, supporting healthy communities across our state.

Behind this essential service are people who care. From engineering and science to construction, digital, operations and customer experience, every role plays a part. We bring our authentic selves to work, driven by purpose, supporting one another to deliver work that truly matters.

About the job

As an Account Manager Business Solutions, you'll be the primary point of contact for a portfolio of business customers connected to SA Water's Virginia Pipeline Scheme and Northern Adelaide Irrigation Scheme.

Working with customers ranging from family-operated farms to sophisticated agribusinesses, you'll build trusted relationships, manage customer contracts, coordinate service requests and provide guidance on matters including billing, compliance and water services.

This is a varied role with a mix of office and field-based work, giving you the opportunity to regularly engage with customers on-site while collaborating with engineers, planners and other specialists to deliver practical solutions and positive customer outcomes.

About the Person

You're a relationship-focused professional who thrives on building trust and delivering exceptional customer experiences. Organised, responsive and commercially aware, you enjoy working autonomously while managing multiple priorities.

You bring experience in customer or account management and can confidently navigate contracts, complex stakeholder relationships and challenging customer situations. Most importantly, you're someone who follows through on commitments and enjoys solving problems.

About Customer, Community and Engagement

Customer, Community and Engagement connects us with the people we serve, from everyday customer interactions to long-term community relationships. The team includes customer service call centre professionals who provide frontline support, as well as specialists who engage communities and stakeholders, and partner with businesses to help shape how we plan, deliver, and communicate about our services.

Working here means meaningful engagement, supporting customers when they need it most, managing impacts and enquiries, communicating change, and helping communities understand and benefit from the essential water and wastewater services they rely on every day.

Key responsibilities for this role will include:

• Managing a portfolio of business customers within the Virginia Pipeline Scheme and Northern Adelaide Irrigation Scheme .
• Building and maintaining strong customer relationships through regular engagement and site visits.
• Acting as the primary point of contact for enquiries relating to water services, contracts and billing.
• Managing customer contracts, renewals and compliance requirements.
• Coordinating fault resolution and customer issues across multiple SA Water teams.
• Supporting billing, debt management and payment plan discussions where required.
• Working closely with technical specialists, engineers and planners to deliver customer outcomes.
• Identifying opportunities to improve customer experience and service delivery.

Your success in this role will come from:

• Experience managing customer relationships, accounts or contracts in a business-to-business environment.
• Strong communication and stakeholder engagement skills.
• The ability to interpret contracts, policies and regulatory requirements.
• Proven negotiation, problem-solving and influencing capabilities.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, independent and customer-focused approach.
• Sound commercial awareness and attention to detail.
• Experience within utilities, agriculture, infrastructure or a related industry will be highly regarded.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.