Senior Coordinator

HomePlace; South Australia; Hybrid; AUD 69,000 - 83,000; Full time

Job summary

HomePlace seeks a Senior Coordinator to oversee safe, high-quality, person-centred supports, helping participants achieve their goals and live meaningful lives. This permanent full-time role leads the design and delivery of individualised supports and mentors Senior Support Workers to ensure outcomes and quality of life.

The role requires strong leadership, collaboration with stakeholders, and a commitment to safeguarding and continuous improvement in a dynamic community services environment.

Qualifications

• Degree or equivalent leadership experience in disability/community services
• Minimum three years leading disability or human services teams
• Experience managing Supported Independent Living or similar services
• Strong communication and relationship-building skills
• Knowledge of NDIS Practice Standards and safeguarding

Responsibilities

• Lead design, implementation and review of individualised supports
• Ensure participants are involved in decisions about their lives and supports
• Oversee service delivery to promote independence and self-determination
• Monitor outcomes and quality of life indicators
• Lead complex decision-making and service planning
• Coach and develop Senior Support Workers
• Ensure safeguarding and risk management compliance
• Build relationships with participants, families and stakeholders
• Drive continuous improvement and innovative approaches

Skills

Leadership

Communication

Stakeholder management

Strategic planning

Quality improvement

Education

Degree in Human Services or related discipline

Tools

NDIS documentation tools

Job description

The Senior Coordinator will be responsible for overseeing the delivery of safe, high-quality and person-centred supports to ensure great outcomes for the people HomePlace supports, helping them achieve their goals and live meaningful lives.

• Permanent Full-Time Position
• $56.91 hourly rate + salary packaging.

About the Opportunity

Responsibilities include:

Participant Outcomes and Service Excellence:

• Leading the design, implementation and review of individualised support arrangements.
• Ensuring participants are genuinely involved in decisions affecting their lives and supports.
• Overseeing support models that promote independence, contribution, belonging and self-determination.
• Monitoring participant outcomes and quality of life indicators.
• Ensuring support plans, service agreements and service delivery arrangements remain relevant, effective and financially sustainable.
• Leading complex decision-making and service planning.
• Ensuring supports remain aligned with participant goals, preferences, changing needs, available funding, signed quote and service agreement.
  
• Coach and develop Senior Support Workers.
• Provide guidance in responding to complex participant needs.
• Promote evidence-informed practice and reflective learning.
• Monitor service quality and participant experiences.
• Drive a culture of continuous improvement and accountability.
• Champion innovative approaches that improve outcomes and quality of life.
  

Leadership of People:

• Recruitment and workforce planning.
• Performance management and development.
• Leadership coaching and mentoring.
• Workforce capability building.
• Succession planning
• Staff wellbeing and engagement.
• Managing employee relations matters, with support from the HR team.
• Supporting the implementation of organisational change.
  

Operational Leadership:

• Oversight of participant support arrangements.
• Resource allocation and workforce deployment.
• Collaboration with scheduling and workforce planning functions.
• Risk management and operational problem-solving.
• Monitoring service performance indicators.
• Supporting efficient and effective service delivery.
• Ensuring operational decisions align with participant outcomes and organisational priorities.
  

Quality, Safeguarding and Risk Management:

• Monitoring service quality and compliance.
• Oversight of incident management processes.
• Reviewing trends and implementing preventative strategies.
• Supporting investigations and corrective actions.
• Ensuring safeguarding obligations are met.
• Leading risk identification and mitigation activities.
• Monitoring compliance with NDIS Practice Standards.
• Promoting organisational learning from incidents, complaints and feedback.
  
• Ensuring services are financially sustainable, adhering to NDIS laws and rules at all times.
• Supporting workforce efficiency.
• Managing budget performance across allocated services.
• Identifying opportunities to improve service effectiveness.
• Partnering with finance and workforce teams in service planning and review.
  

Community and Stakeholder Relationships:

• Building trusted relationships with participants and families.
• Working collaboratively with guardians, advocates and supporters.
• Liaising with Support Coordinators and NDIS stakeholders.
• Partnering with allied health and healthcare professionals.
• Representing HomePlace within the community and sector.
• Developing relationships that create opportunities for inclusion, participation and belonging.
  

Organisational Development and Innovation:

• Supporting strategic initiatives.
• Leading or contributing to projects and service improvement activities.
• Developing and reviewing policies, systems and procedures.
• Identifying opportunities for innovation and growth.
• Undertaking research, analysis and business planning activities.
• Contributing to organisational decision-making and strategic priorities.
  

About You

You will have:

• A degree qualification in Human Services, Disability, Community Services, Social Work, Health or a related discipline; or significant leadership experience and demonstrated capability in disability and community services
• At least three years of experience in leading disability, community or human services
• Experience managing Supported Independent Living or comparable services
• Demonstrated experience leading and developing teams
• Experience managing complex participant support arrangements
• Experience in quality, safeguarding and risk management
• Experience leading organisational improvement initiatives
• Experience managing budgets, workforce resources and operational performance
• Excellent verbal and written communication, with the ability to establish and maintain strong relationships with diverse stakeholders
• Strong organisational and planning skills
  
• NDIS Worker Screening Check
• Working with Children Check
• Current First Aid and CPR certification
• Current Driver’s Licence
• Completion of mandatory NDIS learning modules
• 3 x TGA approved Covid Vaccination Doses

About Our Client

HomePlace supports people who live independently in their own homes and to be a part of their community and enables individuals to be safe and supported to make continuous improvements in their quality of life.

HomePlace is an organisation built on the belief that every individual has the right to a secure home and active participation in the life of the community. HomePlace aims to set the standard in providing responsive, personalised, empowering support for people with intellectual disability. Their work and culture attracts people with a strong social conscience and genuine care for improving the lives of people with a disability.