Senior Consultant, Reward Partnerships

National Australia Bank; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

National Australia Bank in Sydney is seeking a Senior Consultant, Partnerships to shape and manage market-leading partnerships that enhance customer value and drive commercial outcomes. You will lead cross‑functional collaboration with Product, Marketing, Risk and Digital teams to deliver compelling customer experiences.

You will source opportunities, build business cases with ROI models and negotiate deals that create mutual value for customers, partners and NAB.

Qualifications

• Experience in partnerships, business development or related disciplines.
• Proven ability to negotiate and manage strategic commercial partnerships.
• Strong commercial acumen with ROI modelling and value propositions.
• Ability to structure partnership agreements delivering mutual value.
• Excellent stakeholder management across internal and external groups.
• Influence across Product, Digital, Marketing, Risk, Operations and Procurement.

Responsibilities

• Source, evaluate and prioritise partnership opportunities across key consumer spend categories.
• Develop and execute partnership strategies aligned to business objectives and customer outcomes.
• Lead commercial negotiations, including deal structures and value exchange models.
• Build robust business cases with ROI modelling and value attribution.
• Act as the primary relationship manager between NAB and key external partners.
• Manage a portfolio of partnerships with regular performance reviews and optimization.
• Identify opportunities to improve partnership performance and address value leakage.
• Support development of NAB's partnership framework and strategic roadmap.
• Collaborate with Legal, Risk, Compliance, Procurement and Technology for onboarding and governance.
• Negotiate merchant-funded offers and manage partnership investment.
• Assist offer design and proposition development to deliver exceptional customer experiences.
• Monitor market trends to inform strategy and growth.

Skills

Partnerships

Business development

Commercial strategy

ROI modelling

Stakeholder management

Negotiation

Financial services knowledge

Job description

• Source, negotiate and grow strategic partnerships that strengthen NAB's customer value proposition and support acquisition, engagement and retention
• Lead commercial negotiations, business case development and partnership performance management across a portfolio of high-profile brands
• Help shape NAB's partnership strategy, building market-leading relationships that deliver value for customers, partners and the business

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

Growing our partnership capabilities and expanding our network of strategic partners is a key priority for Personal Everyday Banking. As a Senior Consultant, Partnerships, you'll play a critical role in identifying, evaluating and securing partnerships that support NAB's Whole of Customer Strategy and NAB Goodies proposition. Working closely with Product, Marketing, Risk and Digital teams, you'll help establish NAB as a partner of choice while delivering compelling customer experiences and commercial outcomes

Each day, you'll go above and beyond to:

• Source, evaluate and prioritise partnership opportunities across key consumer spend categories
• Develop and execute partnership strategies aligned to broader business objectives and customer outcomes
• Lead commercial negotiations, including deal structures, co-funding arrangements, exclusivity agreements and value exchange models
• Build and maintain robust business cases, including ROI modelling and value attribution for customers, partners and NAB
• Act as the primary relationship manager between NAB and key external partners
• Manage a portfolio of active partnerships through regular performance reviews, scorecards and optimisation activities
• Identify opportunities to improve partnership performance and address value leakage across existing agreements
• Contribute to the development of NAB's partnership selection framework, commercial models and strategic roadmap
• Partner with Legal, Risk, Compliance, Procurement and Technology teams to support effective partner onboarding and governance
• Negotiate merchant-funded offers and manage partnership investment to maximise customer value and business outcomes
• Support offer design and proposition development to deliver exceptional customer experiences
• Monitor market trends, competitor activity and emerging opportunities to inform partnership strategy and future growth

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Previous experience in partnerships, business development, commercial strategy, customer propositions or related disciplines
• Proven experience negotiating and managing strategic commercial partnerships
• Strong commercial acumen with experience developing business cases, ROI models and value propositions
• Ability to structure partnership agreements that deliver mutual value for customers, partners and the business
• Strong stakeholder management skills with the ability to build relationships across internal and external stakeholder groups
• Experience influencing outcomes across Product, Digital, Marketing, Risk, Operations and Procurement functions
• Strong analytical capability, including experience assessing commercial opportunities and measuring partnership performance
• Understanding of governance, risk, compliance and third-party management requirements within complex organisations
• Experience developing and implementing strategies that deliver customer, commercial and shareholder value
• Strong communication, negotiation and presentation skills
• Highly numerical with the ability to interpret data and translate insights into action
• Experience within financial services, loyalty, customer engagement or consumer partnerships highly regarded
• Track record of operating successfully within large, complex organisations

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.