Senior Associate Schemes

NAB; City of Melbourne; On-site; AUD 100,000 - 150,000; Full time

Job summary

NAB is seeking a Senior Associate, Partnerships & Schemes in Melbourne. You will work within the Partnerships team to drive commercial partnerships, loyalty initiatives and payments strategies that create value for NAB and customers.

You will identify opportunities, support negotiations and contribute to initiatives that strengthen customer growth, engagement and retention across multiple brands and schemes.

Qualifications

• Experience in financial services, partnerships, payments or loyalty-related roles.
• Strong numerical and commercial capability with business case development.
• Ability to translate data insights into practical actions.
• Excellent stakeholder management across multiple functions.

Responsibilities

• Identify and assess potential partners across travel, retail, dining and other spend categories.
• Develop business cases, value models and commercial assessments for customers, partners and NAB.
• Support negotiations including deal terms and co-funding arrangements.
• Monitor partner performance via scorecards and quarterly reviews.
• Identify opportunities to optimise partnerships and value delivery.
• Coordinate governance and operating rhythm of NAB's payment scheme relationships.
• Plan meetings, agendas and reporting for growth, risk and customer campaigns.
• Review scheme invoicing to ensure alignment with commitments.
• Assist in planning and executing payment scheme initiatives.
• Connect partnership and scheme activities with loyalty offers and promotions.
• Build strong relationships with Product, Marketing, Risk, Legal, Procurement, Finance and Operations.

Skills

Partnerships & schemes experience

Financial services knowledge

Payments understanding

Loyalty programs

Commercial analysis

Stakeholder management

Data interpretation

Negotiation support

Job description

• Support the growth of NAB's strategic partnerships and loyalty proposition, helping deliver new value for customers through NAB Goodies and partner offers
• Work across partnerships, payments and loyalty, gaining exposure to major consumer brands and payment schemes
• Build commercial insights, business cases and partner relationships that support customer growth, engagement and retention

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

NAB is growing its strategic partnerships and loyalty proposition as a core part of its customer strategy. As a Senior Associate, Partnerships & Schemes, you'll join the Partnerships team and gain hands‑on experience across commercial partnerships, loyalty and payments. Working closely with senior leaders, partners and internal stakeholders, you'll help identify new opportunities, support commercial negotiations and contribute to initiatives that create value for customers, partners and NAB.

Each day, you'll go above and beyond to:

• Identify, assess and prioritise potential partners across travel, retail, dining, telecommunications and other key spending categories
• Develop business cases, value models and commercial assessments that demonstrate benefits for customers, partners and NAB
• Support commercial negotiations, including deal terms, co-funding arrangements and customer offers
• Monitor partner performance through scorecards, reporting and quarterly business reviews
• Identify opportunities to optimise partnerships and address areas where value may be lost
• Support the governance and operating rhythm of NAB's payment scheme relationships
• Coordinate meetings, agendas, reporting and working forums covering growth, fraud, payment innovation, AI initiatives and customer campaigns
• Review scheme invoicing and charges to ensure alignment with agreed commitments
• Assist in planning and executing payment scheme initiatives that drive customer and business outcomes
• Identify opportunities to connect partnership and scheme initiatives, including loyalty offers and scheme-funded promotions
• Build strong relationships with stakeholders across Product, Marketing, Risk, Legal, Procurement, Finance and Operations
• Support governance, risk and compliance activities associated with partnership and scheme programs

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Experience in financial services, partnerships, payments, loyalty, product, commercial analysis or a related discipline
• Understanding of the payments landscape, with scheme experience highly regarded
• Strong numerical and commercial capability, including experience developing business cases and value assessments
• Ability to analyse data and translate insights into practical recommendations and actions
• Strong stakeholder management and relationship‑building skills
• Experience working across Risk, Legal, Finance, Product, Procurement and Marketing functions
• Strong organisational skills with excellent attention to detail and follow‐through
• Understanding of governance, risk management, approval processes and third‑party management requirements
• Genuine customer focus and passion for delivering customer value
• Ability to operate effectively in a large, complex organisation and manage competing priorities
• Experience supporting commercial negotiations or partnership management activities highly regarded
• Strong written and verbal communication skills
• Experience developing or supporting business strategy and commercial initiatives advantageous

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB