Senior Complaints & Resolution Lead

NSW Ombudsman; Sydney; Hybride; AUD 133 000 - 167 000; Plein temps

Avantages offerts par ce poste

Fitness passport

Hybrid work option

Close to Town Hall Station

Résumé du poste

NSW Ombudsman is seeking a Senior Investigation & Resolution Officer to manage complex complaints, mentor staff, and provide expert advice on trends and systemic issues. Based in Sydney CBD with hybrid and flexible working options, this ongoing/temporary role offers a clear path to leadership within a dedicated complaints and resolution environment.

The role requires strong communication, legislative interpretation, and the ability to translate complex information for diverse audiences,

Responsabilités

• Manage complex complaints and resolve them through conciliation and dispute resolution methods.
• Provide timely advice to staff on trends, systemic issues, and common complaint themes.
• Produce high-quality investigation reports and complaint outcome documents.

Description du poste

NSW Ombudsman is seeking a Senior Investigation & Resolution Officer to manage complex complaints, mentor staff, and provide expert advice on trends and systemic issues. Based in Sydney CBD with hybrid and flexible working options, this ongoing/temporary role offers a clear path to leadership within a dedicated complaints and resolution environment.

The role requires strong communication, legislative interpretation, and the ability to translate complex information for diverse audiences,