Senior Client Service Executive

Aon plc; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Global Wellbeing Days

Hybrid working pattern

Job summary

Aon plc in Brisbane is seeking a Senior Client Service Executive to manage and grow association and affinity insurance programs while supporting corporate clients in the allied health sector.

You will build strong client relationships, handle renewals and policy changes, and collaborate with internal teams to deliver exceptional service and identify growth opportunities. This hybrid role offers flexibility to work from home and from our Brisbane office.

Qualifications

• Tier 1 RG146 Insurance Broking Qualification, or higher, is essential.
• Experience working with commercial insurance clients or member-based insurance programs.
• Exposure to products such as Professional Indemnity, Business Pack or related commercial insurance solutions.
• Client-focused approach and interest in growing long-term relationships.
• Confidence managing renewals, policy changes, enquiries and insurance advice.

Responsibilities

• Manage and grow key Association and Affinity insurance programs.
• Support a portfolio of corporate clients in the allied health sector.
• Build trusted relationships with clients, members, association partners and internal stakeholders.
• Handle enquiries, renewals, policy changes and insurance advice across multiple product lines.
• Contribute to portfolio growth, retention, reporting and service outcomes.
• Represent Aon in client meetings, partner discussions and industry events.

Skills

Relationship management

Client service excellence

Communication & collaboration

Lead generation & cross-selling

Stakeholder management

Education

RG146 Insurance Broking Qualification or higher

Job description

Senior Client Service Executive | Affinity Health Corporate Solutions

Ready to take ownership of a growing portfolio and continue building your insurance broking career? Want to join a supportive team where your ideas, development and client focus are genuinely valued?

We’re looking for a Senior Client Service Executive to join our Affinity Health Corporate Solutions team in Brisbane. In this role, you’ll work with leading associations, members and allied health organisations, helping them access insurance solutions that support their needs. This is a hybrid role, with flexibility to work from home and from our Brisbane office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are one inclusive team, connected by trust, and we’re passionate about helping our colleagues and clients succeed.

What the day will look like

Looking for a role where you can build strong client relationships, grow your commercial skills and make a real impact? As a Senior Client Service Executive, you’ll manage and grow key Association and Affinity insurance programs while supporting a portfolio of corporate clients in the allied health sector. You’ll work closely with clients, association partners, members and our internal teams to deliver great service, identify growth opportunities and support long‑term client relationships.

Your role will include:

• Managing association and affinity insurance programs while delivering a positive member and client experience.
• Building trusted relationships with clients, members, association partners and internal stakeholders.
• Managing enquiries, renewals, policy changes and insurance advice across multiple product lines.
• Converting warm leads from referrals, marketing activity, digital channels and existing client networks.
• Preparing quotes, proposals and policy documents in line with compliance and operational requirements.
• Working with our claims specialists to support clients and members when claims matters arise.
• Supporting onboarding for new clients and association partners.
• Contributing to portfolio growth, retention, reporting and service outcomes.
• Representing Aon in client meetings, partner discussions, industry events and member-facing activities.

How this opportunity is different

Want to join a team that will back you to keep learning and growing?

This is a great opportunity to join a growing Affinity business where you’ll work with experienced brokers and leaders who want to see you succeed. You’ll gain exposure to association partnerships, commercial insurance solutions, portfolio growth and client engagement across the allied health sector.

We’ll support you to broaden your skills, grow your confidence and build your career with one of Australia’s leading insurance broking businesses. You’ll be part of a collaborative team that shares knowledge, celebrates progress and values different perspectives.

Skills and experience that will lead to success

We’re looking for someone who enjoys building relationships, solving problems and delivering a high standard of service. You may already have strong broking experience, or you may be ready to take the next step into a broader client‑facing role.

To be successful, you’ll bring:

• Tier 1 RG146 Insurance Broking Qualification, or higher, is essential.
• Experience working with commercial insurance clients or member-based insurance programs.
• Exposure to products such as Professional Indemnity, Business Pack or related commercial insurance solutions.
• A client-focused approach and interest in growing long-term relationships.
• Confidence managing renewals, policy changes, enquiries and insurance advice.
• A growth mindset and willingness to keep learning.
• Strong communication, organisation and stakeholder management skills.
• Ability to manage competing priorities in a busy environment.

If you don’t meet every point but believe your experience could transfer well into this role, we’d still like to hear from you!

How we support our colleagues

We want our colleagues to feel supported at work and in life. Alongside our benefits package, we offer a flexible and inclusive working environment that supports wellbeing, balance and career development.

All Aon colleagues have access to two Global Wellbeing Days each year, giving you time to focus on yourself. We also support ongoing learning, so you can continue to build your skills, share knowledge and grow your career.

What you can expect from us?

As well as a competitive salary and comprehensive, flexible benefits package, in addition to your annual leave you will enjoy our “Aon Global Holidays”, our Employee Assistance Programme, and our enhanced mental health benefits.

We encourage a diverse workforce, and our hybrid work patterns enable a flexible, agile and inclusive environment to manage your wellbeing and life/work balance, ensuring you can be your best self at Aon. This helps us deliver our very best work for clients and creates a culture of belonging for all.

Our continuous learning culture inspires and equips you to learn, share and grow the skills, knowledge, behaviours, and networks that will help you achieve your fullest professional potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

Ready to grow your broking career with us?

If you’re an ambitious insurance professional looking for more client ownership, development and opportunity, we’d love to hear from you!

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