Senior Client Coordinator

Prestige Inhome Care; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Birthday Off

Hybrid working model

Paid study leave & mentoring programs

Volunteer Day

Job summary

Prestige Inhome Care is seeking a Senior Client Coordinator in Bondi Junction. The role focuses on rostering government-funded clients, ensuring care staff are the best match and providing mentorship to junior coordinators.

You’ll handle calls, coordinate rosters, and adapt to last-minute changes to ensure continuity of care. Ideal candidates have prior roster coordination experience in home care, excellent communication skills, and a calm, proactive approach to problem-solving, while supporting

Qualifications

• Experience as a roster coordinator in home care is essential.
• Strong communication and customer service skills are required.

Responsibilities

• Rostering care staff to match client needs.
• Handle incoming calls and emails, maintaining smooth operations.

Skills

Roster coordination

Customer service

Lookout Way knowledge

Tools

rostering systems

Job description

• Join one of AFR Boss Best Places to Work as a Senior Client Coordinator!
• Located in Bondi Junction - Hybrid working environment
• Terrific values-based culture

ABOUT US

At Prestige Inhome Care, we’re more than a care provider, we’re a family committed to improving lives by supporting people to remain safe, independent, and comfortable in their own homes. For over 20 years, we’ve proudly delivered high-quality, person-centred care to our communities.

ABOUT THE ROLE

As a Senior Client Coordinator, you will play a key role in supporting our government funded clients, ensuring their care needs are met through timely, accurate, and responsive rostering of care staff who are the best possible match. You will also act as a mentor to our less experienced Client Coordinators.

This role sits at the heart of daily operations and is ideal for you if you already have experience working in a similar role and you thrive in a fast-paced, high-volume environment. You will manage incoming calls and emails, coordinate rosters, and respond quickly to last-minute changes, including replacing shifts at short notice to ensure continuity of care.

You’ll build strong relationships with clients and care staff through regular welfare calls, clear communication, and proactive problem-solving, with a strong focus on customer service and growing client hours.

ABOUT YOU

You’re a confident, service-driven professional who genuinely enjoys supporting people and keeping things running smoothly. You take pride in delivering exceptional customer service and will have the ability to build rapport quickly with clients, families, and care staff.

Experience working in a roster coordinator role in the home care industry is essential.

You’ll also bring:

• A calm, resilient approach and the ability to work well under pressure
• Strong communication skills and a professional phone manner
• A natural ability to problem-solve and prioritise competing demands
• A team-focused mindset with a willingness to step in and support others
• Confidence using rostering systems and computer-based tools - knowledge of Lookout Way a plus!

WHAT’S IN IT FOR YOU?

We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second-year running, reflecting our supportive, empowering, and values-driven culture.

When you join our team, you can enjoy:

• Your Birthday Off- celebrate your special day on us
• Hybrid working model- enjoy the flexibility of working from home 2 days per week after completing your initial training period.
• Grow and learn- access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more
• A Warm Welcome- tailored onboarding and induction plans
• Give Back- one paid Volunteer Day each year
• Celebrate Together- awards nights, Christmas parties, wellness initiatives, guest speakers, and team-building activities
• Support When You Need It -confidential counselling through our Employee Assistance Program (EAP)
• Retail Benefits - Discounts with a range of retailers nationwide

At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive.