Senior Client Account Manager

Pattern Holdings; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

5 weeks leave

Hybrid work

Summer Fridays

Work-from-anywhere

Parental leave

Team events

Stock options

Job summary

Pattern is a global ecommerce accelerator helping ambitious brands grow across performance media, marketplaces, and D2C channels. The Senior Account Manager will lead 7–8 high‑profile clients, build trusted relationships through regular meetings and proactive communication to drive measurable growth.

You will align campaigns with client goals, schedule work, manage timelines and budgets, and oversee multi‑channel delivery.

Qualifications

• 4+ years in digital or full-service agency account management.
• Strong reporting and presentation skills using GA/GA4, Google Ads and Meta.
• Proven ability to lead multi-channel client campaigns.
• Commercial acumen with a strategic mindset.

Responsibilities

• Act as the primary contact for 7-8 high-profile clients with proactive communication.
• Support channel teams with strategic direction aligned to client goals.
• Act as project manager: schedule work, manage timelines, ensure delivery across teams.
• Oversee campaign delivery across channels: scope, timelines, budgets, KPIs.
• Identify and present growth opportunities delivering measurable client impact.

Skills

Account management

SEM

Social advertising

SEO

Presentation & reporting

Leadership

Tools

Google Analytics

Google Ads

Meta (Facebook)

Job description

Pattern is a global ecommerce accelerator helping ambitious brands grow across performance media, marketplaces, and D2C channels. We partner with the world’s most recognisable brands - combining data, tech, and strategy to drive measurable growth.

If you’re a strategic, commercially minded Senior Account Manager ready to lead clients and shape digital growth stories, this role is for you.

What You’ll Do

• Act as the primary contact for 7-8 high-profile clients, building trusted relationships through regular face-to-face meetings, digital check-ins, and proactive communication.

• Support channel teams with strategic direction, making sure every initiative aligns with each client’s overarching business goals.

• Act as the project manager - scheduling work, managing timelines, and ensuring seamless delivery across teams.

• Oversee campaign delivery across channels, ensuring scope, timelines, budgets, and KPIs are met.

• Identify and present new growth opportunities that deliver measurable impact for clients.

What You Bring

• 4 + years’ account management experience in a digital or full-service agency.

• Expertise across SEM, Social Advertising and SEO.

• Must be confident creating reports from Google Analytics, Google Ads, and Meta.

• Confident presenter and communicator with strong commercial acumen.

• Analytical mindset - you love connecting data to meaningful client outcomes.

• Proven ability to lead multi-channel teams and manage complex projects.

Why You’ll Love Working at Pattern

• 5 weeks annual leave every year.

• Hybrid flexibility - WFH Mondays & Fridays.

• Summer Fridays - finish at 1pm for long weekends during Summer (Dec-Feb).

• Work-from-anywhere policy for travel and flexibility.

• 12 weeks paid parental leave for the primary caregiver or 4 weeks of paid spousal / partner support leave.

• Regular team events - lunches, celebrations, and Pattern Values Week.

• Stock options available upon joining.

Ready to lead, grow, and make an impact?

Join Pattern - where ambitious brands (and people) accelerate.

What is the hiring process?

• Virtual interview with Hiring Manager
• Virtual/in-person task presentation and interview with Hiring Manager & Peer
• Virtual/in-person interview with other team members
• Professional reference checks
• Executive review
• Offer