Senior Claims Advisor

Marsh McLennan; Perth; Hybrid; AUD 90,000 - 150,000; Full time

Job summary

Marsh is seeking a Senior Claims Advisor in Perth for a hybrid role requiring at least three in-office days per week. You will manage complex and escalated claims, assess coverage, and coordinate with clients, insurers, and internal teams to deliver high-quality outcomes.

You will mentor colleagues, improve claims processes, and maintain strong client relationships across Property, Liability, and Marine lines. A strong track record in complex claims is essential.

Qualifications

• Proven experience handling complex claims across Property, Liability and Marine in an insurance or broking environment.
• Well-developed understanding of claims processes, coverage considerations, and insurer and client communication.
• Ability to manage multiple priorities while maintaining accuracy, service quality, and attention to detail.
• Demonstrated experience building effective working relationships with clients, insurers, and internal stakeholders.

Responsibilities

• Review complex and escalated claims notifications and supporting documentation to assess coverage and the policies impacted.
• Provide clear guidance on claims handling, resolving issues where possible and escalating matters to Claims Advocates when required.
• Maintain regular contact with a portfolio of large and complex clients to build trusted relationships and support timely claims management.
• Liaise with clients and insurers to manage notifications, updates, information requests, acknowledgements, queries, and contentious claims.
• Support internal and external audits and contribute practical recommendations to improve claims processes and team performance.
• Mentor, train, and guide colleagues to strengthen the team’s technical capability and consistency.

Skills

Complex claims handling

Claims processes knowledge

Prioritization & multitasking

Stakeholder relationship building

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Perth. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Senior Claims Advisor , you will support the management of complex and escalated claims, including assessing coverage and identifying the policies impacted. You will work closely with clients, insurers, and internal stakeholders to resolve issues where possible, elevate matters when needed, and help maintain high-quality claims outcomes.

We will count on you to:

• Review complex and escalated claims notifications and supporting documentation to assess coverage and the policies impacted
• Provide clear guidance on claims handling, resolving issues where possible and escalating matters to Claims Advocates when required
• Maintain regular contact with a portfolio of large and complex clients to build trusted relationships and support timely claims management
• Liaise with clients and insurers to manage notifications, updates, information requests, acknowledgements, queries, and contentious claims
• Support internal and external audits and contribute practical recommendations to improve claims processes and team performance
• Mentor, train, and guide colleagues to strengthen the team’s technical capability and consistency

What you need to have:

• Proven experience handling complex claimsacrossProperty,LiabilityandMarine in an insurance or broking environment
• Well-developed understanding of claims processes, coverage considerations, and insurer and client communication
• Ability to manage multiple priorities while maintaining accuracy, service quality, and attention to detail
• Demonstrated experience building effective working relationships with clients, insurers, and internal stakeholders

What makes you stand out:

• Experience supporting large or complex client portfolios
• Exposure to internal or external audit processes
• Experience mentoring or coaching colleagues in claims handling

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

About Marsh:

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.