Senior Claim Consultant - Specialty Claims

Arthur J. Gallagher & Co.; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

Wellbeing programs

Career development

Job summary

Gallagher Bassett in Sydney is seeking a Senior Claims Consultant to join our Specialty Claims team on a permanent full-time basis with flexible hybrid working arrangements. You will manage complex public liability, health liability, and professional indemnity claims end-to-end, engaging with legal panel firms, brokers, and client stakeholders.

The role demands strong time management, excellent communication, and a customer-centric approach, supported by ANZIIF qualifications and extensive

Qualifications

• At least 5 years of Claims experience in public liability/health liability and/or professional indemnity with ANZIIF qualifications.
• Strong exposure to complex claims management.
• Excellent time management and organisational skills.
• Customer-centric approach with strong communication.

Responsibilities

• Apply specialist knowledge to complex claims
• Coordinate with Legal Panel Firms within required timeframes
• Provide updates to employers and other parties on litigated matters
• Conduct case conferences and attend review meetings
• Develop external business relationships
• Assist with strategy and conciliation conferences
• Manage a portfolio of high quantum/complex claims end-to-end
• Attend and run settlement conferences
• Mentor other consultants across portfolio
• Liaise with third-party providers and stakeholders
• Meet monthly KPIs and resolve client complaints

Skills

Claims management

Public liability

Health liability

Professional indemnity

Communication

Education

ANZIIF qualification

Tools

Microsoft Office

Case management software

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complex, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Your Role

Gallagher Bassett are currently seeking Senior Claims Consultants to join our Specialty Claims team in Sydney.

Working within the Specialty Team, you will work with and report to the Team Leader, whilst also engaging with various internal and external key stakeholders. These positions will be offered on a permanent full-time basis with flexible hybrid working arrangements.

How you'll make an impact

You will add value to Gallagher Bassett across the following:

• Apply your specialist technical knowledge to claims of a complex nature
• Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
• Provide employers, employer consultants and other involved parties with updates in relation to litigated matters
• Complete case conferencing with claims consultants and attend claims review meetings when required
• Build and develop external business relationships with external networks
• Undertake pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
• Manage a portfolio of high quantum/complex medical negligence claims end to end
• Attend and run settlement conferences
• Coach and mentor other consultants as you will act as a senior across your portfolio
• Liaise with various third-party providers including solicitors, loss adjusters, brokers and barristers
• Settling claims within client service instructions, company guidelines and delegated authority
• Achieve monthly KPI’s as designated by management
• Resolve complaints in accordance with company guidelines

About you

We’re interested in hearing from people who possess:

• At least 5 years of Claims experience in public liability/Health liability and/or professional indemnity and Industry specific ANZIIF qualifications
• Strong exposure to Claims involving complex claims management
• Great time management and organisational skills
• Customer Centric approach coupled with excellent communication and interpersonal skills
• PC literate – Database and Microsoft Office

What we can offer you:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Agency applicants will not be considered for this role.