Senior Claim Consultant - Specialty Claims

972806 TMF; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid parental leave

Wellness programs

Novated leases

Birthday month day off

Reproductive leave

Employee assistance program

Job summary

Gallagher Bassett in Sydney seeks a Senior Claims Consultant for specialty claims. You will work with a team to handle complex claims, coordinate with legal firms, and manage settlements while building external relationships.

The role supports hybrid working arrangements and ongoing development. Ideal candidates have 5+ years in claims (public liability/health liability/professional indemnity) and ANZIIF qualifications, with strong communication and time-management skills within a collaborative

Qualifications

• At least 5 years of Claims experience in public liability/health liability and/or professional indemnity with ANZIIF qualifications.
• Strong exposure to complex claims management scenarios.
• Excellent communication and interpersonal skills.

Responsibilities

• Apply specialist knowledge to complex claims.
• Coordinate with Legal Panel Firms on pre-litigated and litigated matters.
• Provide updates to employers and parties involved in litigated claims.
• Lead case conferencing and participate in claims review meetings.
• Build external business relationships and networks.
• Manage high-quantum/complex claims end-to-end and oversee settlements.

Skills

Claims experience

Communication skills

Time management

Education

ANZIIF qualifications

Tools

MS Office

Databases

Job description

Senior Claims Consultant - Specialty Claims

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Gallagher Bassett are currently seeking Senior Claims Consultants to join our Specialty Claims team in Sydney.

Working within the Specialty Team, you will work with and report to the Team Leader, whilst also engaging with various internal and external key stakeholders. These positions will be offered on a permanent full-time basis with flexible hybrid working arrangements.

How you'll make an impact

You will add value to Gallagher Bassett across the following:

• Apply your specialist technical knowledge to claims of a complex nature
• Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
• Provide employers, employer consultants and other involved parties with updates in relation to litigated matters
• Complete case conferencing with claims consultants and attend claims review meetings when required
• Build and develop external business relationships with external networks
• Undertake pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
• Manage a portfolio of high quantum/complex medical negligence claims end to end
• Attend and run settlement conferences
• Coach and mentor other consultants as you will act as a senior across your portfolio
• Liaise with various third-party providers including solicitors, loss adjusters, brokers and barristers
• Settling claims within client service instructions, company guidelines and delegated authority
• Achieve monthly KPI's as designated by management
• Resolve complaints in accordance with company guidelines

About you

We're interested in hearing from people who possess:

• At least 5 years of Claims experience in public liability/Health liability and/or professional indemnity and Industry specific ANZIIF qualifications
• Strong exposure to Claims involving complex claims management
• Great time management and organisational skills
• Customer Centric approach coupled with excellent communication and interpersonal skills
• PC literate - Database and Microsoft Office

What we can offer you:

• Flexible work arrangements - including WFH
• Paid Parental Leave
• Excellent working environment - our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career - as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn't align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)