Claims Consultant - Medical Negligence

Gallagher AJG; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements – including

WFH options

Hybrid work environment

Career development opportunities

Job summary

Gallagher Bassett is seeking a Claims Consultant to join our Medical Negligence Liability team in Sydney. You will manage liability and medical negligence claims end to end, working with the Health team and reporting to the Team Leader – Medical Negligence.

The role is permanent full-time with a hybrid approach, offering flexibility to work from home and in our Sydney CBD office. You will interact with Legal Panel Firms, Local Health Districts and other stakeholders, provide timely updates,

Qualifications

• Minimum 2 years of claims experience in public liability and/or professional indemnity.
• Tertiary education; legally qualified or studying for a legal qualification (desirable).
• Ability to read documents and translate information quickly.
• Ability to work autonomously.
• Industry ANZIIF qualifications (desirable).
• Understanding of Health/Claims Management processes and LHD/complex claims exposure.
• Strong written and verbal communication.
• Flexible and receptive to change.

Responsibilities

• Manage a portfolio of liability and medical negligence claims end to end.
• Provide claim support to agencies managing abuse claims.
• Interact with Legal Panel Firms within required timeframes on pre-litigated and litigated matters.
• Provide updates to Local Health Districts and other parties about litigated matters.
• Attend claim review meetings as required.
• Undertake pre-mediation preparation and attend mediations as required.
• Interpret policy wordings and advise on indemnity, liability, quantum, reserving and settlement.
• Liaise with third-party providers including solicitors, loss adjusters and barristers.
• Settle claims within client service instructions.

Skills

Claims experience

Relationship management

Reading documents

Autonomy

ANZIIF qualifications

Health claims knowledge

Communication skills

Flexibility

Education

Legal qualification (desirable)

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Your Role

We are currently seeking a Claims Consultant to join our well respected, dynamic Medical Negligence Liability team. Working with the wider Health team you will work with and report to the Team Leader – Medical Negligence whilst also engaging with various internal and external key stakeholders.

This position will be offered on a permanent full-time basis with a hybrid approach. We offer flexibility to WFH and in our Sydney CBD office.

You will add value to Gallagher Bassett across the following:

• Manage a portfolio of liability and medical negligence claims end to end, from a LHD or VMO perspective
• Provide claim support to agencies managing abuse claims
• Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
• Provide Local Health Districts and other involved parties with updates in relation to litigated matters
• Attend claim review meetings when required
• Undertake pre-mediation preparation, assisting with strategy considerations and attending mediations as required
• Interpret public liability and professional indemnity policy wordings and apply them accurately
• Provide advice to insured clients on indemnity, liability, quantum, reserving and settlement
• Liaise with various third-party providers including solicitors, loss adjusters and barristers
• Settle claims within client service instructions, company guidelines and delegated authority

We’re interested in hearing from people who possess:

• Solid relationship management skills in conjunction with a minimum of at least 2 years of Claims experience in public liability and/or professional indemnity
• Tertiary educated – Legally qualified or currently studying for a Legal Qualification (desirable)
• Ability to read documents and translate information quickly
• Capability to work autonomously
• Industry specific ANZIIF qualifications (desirable)
• Understanding of Health/Claims Management process, coupled with solid exposure to claims involving the Local Health District and/or complex claims management within the Health/medical malpractice space
• Strong written and verbal communication
• Flexibility and receptive to change

What we can offer you:

• Flexible work arrangements – including WFH
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

A brief overview on GB

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)