Senior Child Safety Support Officer

Live North West QLD; Mount Isa City; On-site; AUD 91,000 - 100,000; Full time

Job summary

North West Queensland is seeking a Senior Child Safety Support Officer to deliver culturally appropriate prevention and early intervention services to families in the North West Queensland region. The position involves fixed-term, full‑time work at AO4 classification, coordinating with government and non‑government agencies to meet case plan goals.

You will provide high‑quality, culturally sensitive casework, advocate for services, and support families through complex child protection processes

Responsibilities

• Engage with children, families, carers and service providers to support case plan goals.
• Provide individualized, high quality, culturally appropriate supports to children and families subject to tertiary child protection intervention, including facilitation of positive family connection, referrals and advocacy, parent coaching and transition from care plans.
• Collaborate with stakeholders, children and parents to strengthen safety networks, including extended family and community.
• Provide high quality casework support and advice to inform decisions about safety and protective needs of children with complex concerns.
• Participate as a team member in a multidisciplinary team to deliver well‑planned family support services.
• Contribute to a culture of continuous learning, training and professional development, to ensure practice knowledge is contemporary and evidence‑based.
• Prepare and maintain quality case records in accordance with departmental case management

Job description

Your contribution To deliver culturally appropriate, practical prevention and early intervention support services to families utilising a range of strategies including the interpretation of cultural issues, consultation, support and advice, to strengthen the family unit and assist in the diversion of families from the statutory child protection system.

Job details

Position status: Fixed Term Temporary

Position type: Full-time

Occupational group: Community Care

Classification: AO4

Workplace Location: North West Qld

Job ad reference: QLD/703257/26

Closing date: 19-Oct-2026

Yearly salary: $90868 - $99582

Fortnightly salary: $3483.00 - $3817.00

Job duration: 9 Months with possible extension

Contact person: Chantelle Freeman

Contact details: Phone: [phone]; Access the National Relay Service

Your responsibilities

The Senior Child Safety Support Officer's key responsibilities are to:

• Effectively and positively engage with children, families, carers and service providers (including both government and non-government agencies) as required to support children and parents to meet their identified case plan goals.
• Provide individualised, high quality, and culturally appropriate supports to children and families subject to tertiary child protection intervention including, but not limited to; facilitation of positive family connection, referrals and advocacy for services, parent coaching and support of transition from care plans.
• Work collaboratively with key stakeholders, children and parents to support the establishment and strengthening of effective safety and support networks, including connection to extended family and community.
• Provide high quality, comprehensive casework support and advice to assist in informing decisions about the safety and protective needs of children where complex child protection concerns are present.
• Participate effectively as a team member in a multidisciplinary team to deliver well-planned family support services to vulnerable children and families.
• Actively contribute to a culture of continuous learning, training and professional development, to ensure practice knowledge and skills are contemporary and evidence-based.
• Prepare and maintain quality case records in accordance with departmental case management

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.