Senior Case Worker (Recovery Program)

Catherine House Inc.; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Paid parental leave

Flexible working arrangements

Job summary

Catherine House is seeking a Senior Case Worker for the Mental Health Programs to lead case management and collaborate with a multidisciplinary team. You will oversee client referrals, supervise a team of Community Service Workers, and drive service quality and safety aligned to policy and legislation.

You will support clients navigating the NDIS/NDIS portal access, uphold child-safe and anti-discrimination commitments, and participate in continuous improvement while modelling strong values.

Qualifications

• Tertiary qualifications in community or health services.
• Extensive knowledge of homelessness and community housing sector.
• Experience in a senior role with staff supervision.
• Extensive experience in assessing mental health, AOD and domestic violence.

Responsibilities

• Provide a high-quality case work service to a mix of clients in the MHP.
• Oversee and direct case management of all clients and referrals.
• Direct line management of a team of part-time Community Service Workers.
• Supervise staff in the absence of the Team Leader Mental Health Programs.
• Oversee program data management to meet performance targets and KPIs.
• Model professional conduct and lead with values in supporting staff.
• Support clients to navigate the NDIS and access the NDS portal.
• Contribute to a safe, non-discriminatory workplace and WHS compliance.
• Participate in continuous quality improvement processes.

Skills

Tertiary Qualifications

Homelessness sector knowledge

Senior role experience

Staff supervision

Mental health assessment

Domestic violence experience

Crisis management

Trauma-informed care

Education

Health/services tertiary qualification

Job description

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

About the role

Senior Case Worker in the Mental Health Programs will work collaboratively with team members to deliver a high-quality service, which is consistent with program goals and provides a safe and positive environment for clients and oversee and provide direction for the case management of all clients and referrals.

Key responsibilities include:

• Provide a high-quality case work service to a mix of clients in the MHP
• Oversee and provide direction for the case management of all clients and referrals where appropriate
• Direct line manager of a team of part-time Community Service Workers
• Supervise other staff in the absence of the TLMHP
• In collaboration with the TLMHP, oversee program data management to meet service agreement performance targets, KPIs and any other agreed organisation targets/measures
• Model appropriate conduct, values and behaviour in your support of staff
• Provide positive leadership qualities at all times
• Support clients to navigate the NDIS and where relevant learn to access the NDS portal
• Contribute to a safe and healthy work environment, free from discrimination and harassment by working in accordance with legislative requirements, the Code of Conduct, NDIS Code of Conduct, organisational policies and WHS requirements as outlined below.
• Ensure clients are respected and treated in a non-judgemental way
• Participate in the organisation’s process of continuous quality improvement

You will have:

• Tertiary Qualifications in community or health services
• Extensive knowledge of the homelessness and community housing sector
• Experience working in a senior role
• Experience in staff support and supervision
• Extensive experience in assessing mental health, AOD, and domestic violence
• Client crisis management, de-escalation of incidents and management of client behavioural and support issues
• Experience working with women with trauma backgrounds as a result of childhood or adult experiences of neglect or abuse
• A sound knowledge of mental health issues/diagnoses
• Knowledge of working with women in crisis, experiencing low motivation and disengagement
• Domestic and family violence risk assessment, referral and safety protocolsUnderstanding of the impact of childhood and adult trauma on client’s functioning, wellbeing and motivation

For further information please view the position description here.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening we create meaningful relationships and deliver results that truly matter.
• Responsible - We follow through on our commitments and take ownership of our actions with transparency, honesty and accountability.
• Purposeful - We aim high and take deliberate action challenge the status quo, embrace change, and continuously improve to make a lasting impact.
• Collaborative - We work together with flexibility and shared purpose through teamwork, innovation, strong strategic partnerships and listening to those we serve.
• Inclusive - We embed inclusion in everything we do recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Catherine House

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.