Senior Case Manager SMS

Queensland Government; Ipswich City; On-site; AUD 80,000 - 100,000; Full time

Job summary

The Queensland Government is seeking an experienced individual contributor in the leadership stream to apply knowledge of criminal justice legislation and policy in an operational setting. You will assess and case-manage diverse clients while preparing clear reports for stakeholders, using professional discretion in decision-making and adapting to changing priorities in a correctional environment.

Strong written and verbal communication, stakeholder engagement, and understanding of Indigenous

Qualifications

• Experience in criminal justice environment interpreting legislation and policy.
• Assessment and case management experience with diverse client base.
• Strong written and verbal communication for objective reports and stakeholder engagement.
• Professional discretion and sound judgement in decision-making.
• Ability to adapt to shifting priorities in correctional settings.
• Understanding of issues around Aboriginal and Torres Strait Islander peoples in custody.
• Proven ability to build relationships with peers and external stakeholders.

Skills

Assessment & case management

Written communication

Verbal communication

Discretion & judgement

Stakeholder engagement

Adaptability

Relationship building

Job description

The most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Individual Contributor leadership stream:Experience in the criminal justice environment including the interpretation and application of legislation, policy and practice directives in an operational environment or similar work experience that demonstrates the ability to rapidly acquire this knowledge.Demonstrated assessment and case management experience, working with a diverse and complex client base within a human services field.Well-developed written communication skills with the ability to prepare high quality objective, analytical reports.Well-developed and professional verbal communication skills with the ability to engage with a diverse client group and to effectively communicate with stakeholders in a manner appropriate to the audience.Confidence and demonstrated experience in applying professional discretion, reasoning, judgement and decision-making skills prior to seeking management validation.Demonstrated ability to be adaptable and flexible in work practices in response to shifting priorities and the practicalities or working within a correctional environment.Demonstrated knowledge and understanding of contemporary issues relevant to the over-representation of Aboriginal and/or Torres Strait Islander people in custody.Proven ability to build and manage strong relationships with peers, team members, internal and external stakeholders.Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.