Senior Case Manager, Queensland Corrective Services

Queensland Government; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12.75% superannuation

Annual leave loading

Locality allowance

Rural & remote incentives

Industry-leading training & support

Parental leave

Flexible working arrangements

Competitive remuneration & terms & etc

Job summary

Queensland Corrective Services Townsville seeks a Senior Case Manager to advance community safety through effective case work addressing risks and needs. You will act as an agent of change to promote rehabilitation, working with a dedicated team to address offending behaviour and strengthen safer communities across Queensland.

Applicants should have experience under a relevant legislative framework, strong professional discretion and decision-making skills, and a track record in building

Qualifications

• Experience working within a legislative framework underpinning a core service area.
• Ability to exercise professional discretion and sound decision making.
• Experience building relationships and engaging with diverse communities.

Responsibilities

• Manage community-based cases addressing assessed risks and needs.
• Collaborate with colleagues, offenders, management and stakeholders.
• Travel on official business as required and apply professional judgement.

Skills

Legislation knowledge

Discretion & decision making

Stakeholder engagement

Cross-cultural communication

Diversity & inclusion

Education

Degree in human services/criminology/related field

Certificate IV in Correctional Practice (Community) within 18 months

Job description

The Senior Case Manager ensures a high level of community safety through the effective case management of clients within the community addressing their assessed risks & needs.

You will play a vital role in protecting the community, working as part of a dedicated team, you will act as an agent of change to address offending behaviour & encourage rehabilitation, making our communities safer.

EXPERIENCE & SKILLS:

• Able to demonstrate experience working within a legislative framework that underpins a core service delivery area.
• Able to work self-sufficiently and be confident in your own professional discretion, reasoning, judgement and decision making skills prior to seeking management validation.
• Able to demonstrate previous experiences of fostering a new relationship and receiving positive reinforcement in return to demonstrate the relationship was well developed.
• Communicate professionally and engages with respect with colleagues, offenders, management and stakeholders. Experience in working collaboratively with people from diverse cultural backgrounds.
• Ability to embrace diversity and maximise the whole range of skills and differences available within the workforce.

QUALIFICATIONS, PROFESSIONAL REGISTRATION, CONDITIONS AND OTHER REQUIREMENTS

• Possession of a degree relevant for the human services or criminology fields such as Law, Justice, Humanities, Psychology, Social Sciences, Social Welfare, Health, Education, Business and Aboriginal and Torres Strait Islander Studies
• Individuals employed on a permanent or temporary basis will be required to complete Certificate IV in Correctional Practice (Community). All activities and assessments associated with the Certificate IV are to be completed within 12 months of commencing their employment, and certification achieved within 18 months.
• The incumbent may be required to travel on official business, and the possession of a C class licence is required and will be mandatory in specific locations where it is identified as essential by the hiring panel.

INCENTIVES:

• An attractive salary package including 12.75% superannuation and annual leave loading
• Locality Allowance and rural & remote incentives (for eligible locations)
• Industry-leading training & support as well as promotional & development opportunities
• Family support through parental leave & flexible working arrangements
• Benefit from competitive remuneration & employment terms & conditions
• Gain the satisfaction of working in a professional workforce committed to quality service delivery in the community

WE ARE LOOKING FOR PEOPLE WHO

Are relationships-focused, have strong stakeholder engagement, communication, written and time management skills - and committed to great customer service. You will join an organisation committed to creating diverse, inclusive, connected, capable and supportive workplaces.

Applications to remain current for 12 months.

Closing Date: Thursday, 22nd Oct 2026

Senior Case Manager, Queensland Corrective Services Townsville, Australia