Senior Business Analyst - Transformation Program

Cenitex; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Hybrid work

Employee discounts

Annual salary reviews

CBD offices

Parental leave

Job summary

Cenitex is seeking two fixed‑term Senior Business Analysts to support a major Transformation Program in Melbourne CBD. You will work within the Business Analysis Practice, engaging with customers, senior stakeholders and technical specialists to uncover pain points and shape future services.

The role focuses on turning complex information into clear future-state outcomes, leading discovery and mapping activities, and guiding requirements through delivery and business readiness across multiple

Qualifications

• Senior-level business analysis experience across complex transformation/organisational change.
• Excellent stakeholder engagement, influencing and facilitation skills.
• Strong experience in customer discovery, process analysis, journey mapping and requirements management.
• Technical literacy to discuss systems, data, integrations and dependencies.

Responsibilities

• Lead discovery workshops, interviews and stakeholder sessions to align perspectives.
• Map end-to-end customer journeys and processes to identify pain points and opportunities.
• Define current and future-state processes and translate insights into clear requirements and recommendations.
• Collaborate with business and technical specialists to understand impacts of systems and data on future services.
• Identify dependencies across transformation streams and shape solutions at program level.
• Support initiatives as they move from discovery to design, delivery and readiness.
• Influence future service design and delivery beyond mere requirements.

Skills

Senior BA

Stakeholder engagement

Process analysis

Journey mapping

Requirements management

Analytical thinking

Transformation programs

Job description

Why work for Cenitex

Cenitex supports a modern, agile and productive public sector, and is driven by the Government's commitment to a digital Victoria and better outcomes for the community.

Cenitex's purpose is to be the Victorian Government's trusted IT Partner. We know uniting the best technology and the brightest individuals is the key to our success and we know it is our people who bring our values to life and contribute to the success of our customers, organisation and their colleagues.

Our People promise is that we treat our employees as people, not workers. We provide an exceptional life experience, and we focus on the feelings, not just the features that match employee needs. We do this by providing deeper connections, having a shared purpose, an inclusive environment, providing interesting work and allowing flexibility.

Culture and Benefits

Cenitex provides employees with essential support through all that life presents and want our employees to bring their whole selves to work. We encourage and support professional development and offer a flexible working environment with a focus on employee work-life balance. Here's a taste of what's on offer:

• Flexibility - spans where, when and how we work best
• Hybrid working - offers employees to work remotely 3 days a week, however it all starts with a conversation and from a place of flexibility
• Employee discounts - up to 10% across 500 retailers
• Automatic salary increases
• Centrally located - state-of-the-art offices and end of trip facilities in the heart of CBD
• Inclusive parental and carers leave entitlements.

We are proudly a WORK180 Endorsed Employer for all women and strongly encourage females to apply to the role.

About the role

We have two fixed-term Senior Business Analyst opportunities available:

• 1 x 12-month fixed-term position
• 1 x 6-month fixed-term position

Band VPS:

Both roles are based in our Melbourne CBD office and are dedicated to the Transformation Program.

We are looking for experienced Senior Business Analysts to join our Business Analysis Practice and work exclusively within a significant organisational Transformation Program.

This is an opportunity to work at the front end of transformation, helping understand what customers and the organisation need, identify where things can work better and shape the services, processes and technology that will support the future.

You'll work across multiple transformation streams, engaging directly with customers, senior stakeholders and technical specialists to understand the current environment, uncover pain points and opportunities, and turn complex information into clear future-state outcomes.

You'll be joining a program where the problems are complex, the stakeholders are diverse and the path forward isn't always obvious. Your ability to bring structure to ambiguity, ask the right questions and connect customer, business and technology perspectives will be critical.

What you will be working on:

• Working directly with Customer Advisory Groups to understand customer experiences, needs and pain points and ensure the customer voice influences transformation.
• Leading discovery workshops, interviews and stakeholder sessions to bring together different perspectives and establish a shared understanding of the problem.
• Mapping end-to-end customer journeys and business processes to identify pain points, gaps, dependencies and opportunities for improvement.
• Defining current and future-state processes and translating insights into clear requirements, options and recommendations.
• Working closely with business and technical specialists to understand the impacts of systems, applications, data and integrations on future services.
• Identifying common themes and dependencies across transformation streams and helping shape solutions at a broader program level.
• Supporting initiatives as they move from discovery and definition into design, delivery and business readiness.

This is a hands-on Senior BA role where you will have the opportunity to influence how future services are designed and delivered, rather than simply documenting requirements.

Let's talk about you!

You're an experienced Senior Business Analyst who is comfortable operating in complex and evolving environments. You can engage confidently with customers and senior stakeholders, facilitate difficult conversations and turn ambiguity into something people can understand, agree on and act upon.

You are someone with:

• Strong senior-level business analysis experience across complex transformation, organisational change, service transformation or technology-enabled environments.
• Excellent stakeholder engagement, influencing and facilitation skills.
• Strong experience in customer discovery, process analysis, journey mapping and requirements management.
• The technical literacy to confidently engage with conversations about systems, applications, data, integrations and technology dependencies.
• Experience working across large and complex organisations, ideally with significant customer or user populations.
• Experience contributing to or delivering large-scale, multi-million-dollar transformation programs.
• The ability to work across organisational boundaries and navigate complex stakeholder, governance and technology environments, including whole-of-government or similarly complex settings.
• Strong analytical and critical-thinking skills, with the ability to connect information across multiple workstreams and identify patterns, dependencies and opportunities.

Experience across multiple industries or organisational contexts will be highly regarded.

Our Commitment to Diversity

Cenitex is proud of its diverse group of employees with a unique mix of skills and talent. We believe diversity and inclusion enhances our workforce capability and culture in delivering outstanding technology services and solutions for our customers. We embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation.

Cenitex is an equal opportunity employer. We highly encourage applicants from diverse backgrounds, abilities, Aboriginal and Torres Strait Islander people to apply.

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