Senior Business Analyst

Westpac Group; Sydney; On-site; AUD 120,000 - 155,000; Full time

Benefits offered by this job

Flexible work

Mortgage rates (employee only)

Leave options (Culture, Lifestyle,Well

Learning and development

Volunteer opportunities

Job summary

Westpac Group is seeking a Senior Business Analyst to bring structure to complex challenges across Fraud & Scams and Financial Crime. You will map current processes and customer journeys, translate insights into future‑state outcomes and build strong cross‑functional relationships to support design, risk and regulatory outcomes.

You will lead workshops, produce clear requirements, and drive readiness for rollout across multiple workstreams while operating in a highly regulated financial services

Qualifications

• Senior Business Analyst with strong analysis and design capability.
• Ability to navigate ambiguity and translate insights into actions for stakeholders.
• Experience in financial services or regulated environments with cross‑functional collaboration.

Responsibilities

• Lead complex business analysis and design, map current‑state processes and translate insights into future‑state outcomes.
• Build strong stakeholder relationships across business, risk, operations, technology and data teams.
• Facilitate workshops and working sessions to gather insights and guide decisions.
• Translate business needs into clear, structured, traceable requirements across people, process, technology, data, risk and controls.
• Produce high‑quality analysis artefacts, impact assessments and decision‑support materials.
• Support business readiness, implementation and operational transition activities.

Skills

Business analysis

Current/future state analysis

Financial services experience

Stakeholder facilitation

Requirements management

Transformation programs

Analytical thinking

Dependency management

Written communication

Data/AI opportunities

Job description

• Location: Sydney

These are rare opportunities to join a major enterprise-wide transformation program early in its journey and help shape what comes next.

Fraud & Scams and Financial Crime are becoming increasingly interconnected across customer, operational and risk journeys. As financial crime threats evolve, organisations are rethinking how they prevent, detect and respond to these risks to deliver better customer, risk and regulatory outcomes.

Westpac is bringing together leaders from across the enterprise to help shape the future of Fraud & Scams and Financial Crime. You'll join while the program is still taking shape, with a genuine opportunity to influence its direction and help establish the foundations for long‑term success.

About the role

We're looking for an experienced Business Analyst who can bring structure and clarity to complex challenges, translate insight into action and help shape future‑state outcomes across Fraud & Scams and Financial Crime.

You’ll:

• Lead complex business analysis and design activities, mapping current‑state processes, customer journeys and operating models, and translating insights into future‑state outcomes.
• Build strong stakeholder relationships across business, risk, operations, technology and data teams, establishing trust, alignment and shared understanding.
• Facilitate workshops and working sessions, bringing stakeholders together to gather insights, challenge assumptions and support informed decision‑making.
• Translate business needs into clear, structured and traceable requirements, assessing impacts across people, process, technology, data, risk and controls.
• Produce high‑quality analysis artefacts, impact assessments and decision‑support materials to support future‑state design, planning and implementation activities.
• Support business readiness, implementation and operational transition activities, ensuring requirements remain aligned to intended outcomes.

As the program evolves, you'll work across a range of workstreams spanning Fraud & Scams and Financial Crime, helping shape future‑state solutions and supporting delivery from discovery and design through to implementation and operational embedment.

Reporting to the Program Director, you'll be supported by a leader who is passionate about developing people, building high‑performing teams and creating opportunities for growth. With the program still taking shape, this role offers a unique opportunity to broaden your experience, work with senior stakeholders from across the enterprise and help shape the future of Fraud & Scams and Financial Crime at Westpac.

About you:

First and foremost, you'll be an experienced Senior Business Analyst with strong analysis and design capability. You'll be comfortable navigating ambiguity, asking the right questions and turning complex information into clear insights stakeholders can understand and act on.

You’ll bring:

• Strong hands‑on Business Analysis experience, including process analysis, customer journey mapping, operating model assessment and requirements management.
• Experience developing current‑state and future‑state analysis, impact assessments and solution options across complex customer, risk and regulatory environments.
• Experience within financial services or another highly regulated environment, with the ability to build trusted relationships across business, risk, operations, technology and data teams.
• Strong stakeholder engagementand facilitation skills, with the ability to lead workshops, gather insights and build alignment across diverse stakeholder groups.
• Experience eliciting, documenting and managing business requirements, ensuring requirements remain clear, structured, traceable and aligned to intended outcomes.
• Experience supporting complex transformation and operating model initiatives across discovery, design, implementation and operational embedment.
• Strong analytical thinking, structured problem solving and decision‑support capability, including requirements traceability, impact assessment and implementation considerations.
• Experience managing dependencies, risks, issues and implementation impacts across complex workstreams.
• Excellent written communication, documentation, presentation and facilitation skills.
• Experience assessing data, intelligence or AI-enabled opportunities would be highly regarded.

Just as importantly, you'll bring curiosity, adaptability and a willingness to immerse yourself in the subject matter, understanding the business drivers and desired outcomes.

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.