Senior Business Analyst

University of the Sunshine Coast; Sunshine Coast Regional; Presencial; AUD 119.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Athena SWAN Award

Flexible work

Salary packaging

Employee assistance

Health & fitness

Descripción de la vacante

University of the Sunshine Coast on the Sunshine Coast, QLD, is seeking an experienced Business Analyst to shape system and process solutions aligned with strategic goals and the student experience.

You will lead analysis across digital projects, drive requirements, develop artefacts like business cases and testing plans, and collaborate with stakeholders across the University to deliver practical, efficient system changes.

Formación

• Postgraduate qualifications with extensive relevant experience in project delivery.
• Experience with CRM and student information systems in higher education.
• Ability to manage competing priorities and build stakeholder relationships.

Responsabilidades

• Lead business analysis to identify requirements and improvements.
• Develop project artefacts: business cases, functional specifications and testing plans.
• Provide specialist guidance on digital projects and stakeholder engagement across the University.

Conocimientos

Analytical skills

Stakeholder management

Communication

Enterprise systems

Educación

Postgraduate qualifications

Herramientas

Oracle B2C Service

PeopleSoft Campus Solutions

CRM systems

Descripción del empleo

University of the Sunshine Coast – Sunshine Coast QLD

2d ago , from University of the Sunshine Coast

• Student Services | UniSC Sunshine Coast, Sippy Downs
• Level 8, $118,986 - $134,756p.a., plus up to 17% employer superannuation
• Full-time (36.25 hrs per week), ongoing appointment

The Opportunity

You will play a key role in shaping system and process solutions that support UniSC’s strategic goals and enhance the student experience. Working collaboratively with teams across the University, you will lead the analysis and delivery of system changes, ensuring solutions are practical, efficient and aligned with business needs.

In this role, you will analyse business needs, identify process improvements and deliver effective system solutions. You will manage competing priorities, collaborate with stakeholders across the University and provide expert advice to support system improvements and successful project delivery.

You will

• lead business analysis to identify requirements, assess business processes and recommend practical system and service improvements;
• develop project artefacts, including business cases, functional specifications and testing plans, to support informed decisions and successful implementation; and
• contribute specialist business analysis expertise to complex digital projects, integrations and stakeholder engagement across the University.

About you

You are an experienced business analyst with strong analytical skills and a background in enterprise systems and digital projects. You can translate complex business requirements into practical solutions, manage competing priorities and build effective relationships with diverse stakeholders. You communicate confidently, exercise sound professional judgement and contribute to a collaborative team environment.

You will possess:

• Relevant postgraduate qualifications with extensive relevant experience and proven expertise in project delivery, ideally within higher education; or an equivalent combination of relevant experience, education and training.
• Extensive experience and highly developed analytical skills, ideally involving customer relationship management (CRM) systems, student information systems, research management systems or other enterprise applications.
• Understanding of and experience in the planning, development, integration and implementation of digital systems, applications and services, preferably within higher education.
• Ability to manage competing priorities and deliver outcomes within required timeframes while building effective relationships across an organisation.
• Excellent communication and interpersonal skills, including the ability to influence stakeholders, gain acceptance of ideas and navigate differing priorities.
• Demonstrated ability to work effectively within a team, contribute to resolving conflict and provide specialist guidance and knowledge sharing. Extensive experience using an enterprise CRM or comparable corporate system is required; experience with Oracle B2C Service, PeopleSoft Campus Solutions or related student systems will be highly regarded

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at *************@usc.edu.au or call [phone].

Applications for this position close midnight, Sunday 15 November 2026.

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

Discover UniSC

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of theScience in Australia Gender Equity (SAGE)initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.