Senior Business Analyst

UniSC Careers; Sunshine Coast Regional; Hybrid; AUD 119,000 - 135,000; Full time

Benefits offered by this job

17% Superannuation

Flexible work arrangements

Athena SWAN Bronze Award

Professional development

Salary packaging

EAP

Fitness passport

Discounted private health

Job summary

UniSC Careers on the Sunshine Coast seeks an experienced Business Analyst to shape system and process solutions supporting UniSC’s strategic goals and student experience. You will lead analysis and delivery of system changes, ensuring practical, efficient solutions aligned with business needs.

You will translate needs into practical solutions, manage competing priorities, and collaborate with stakeholders across the University to drive successful project delivery.

Qualifications

• Postgraduate qualifications with extensive relevant experience in project delivery.
• Experience with CRM systems, student information systems or other enterprise apps.
• Ability to translate complex requirements into practical solutions.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead business analysis to identify requirements and improve processes.
• Develop project artefacts like business cases, specs and testing plans.
• Provide specialist guidance on digital projects and integrations across the University.

Skills

CRM systems

Stakeholder management

Business analysis

Digital projects

Team collaboration

Education

Postgraduate qualifications

Tools

Oracle B2C Service

PeopleSoft Campus Solutions

Enterprise CRM

Job description

• Student Services | UniSC Sunshine Coast, Sippy Downs
• Level 8, $118,986 - $134,756p.a., plus up to 17% employer superannuation
• Full-time (36.25 hrs per week), ongoing appointment

The Opportunity

You will play a key role in shaping system and process solutions that support UniSC’s strategic goals and enhance the student experience. Working collaboratively with teams across the University, you will lead the analysis and delivery of system changes, ensuring solutions are practical, efficient and aligned with business needs.

In this role, you will analyse business needs, identify process improvements and deliver effective system solutions. You will manage competing priorities, collaborate with stakeholders across the University and provide expert advice to support system improvements and successful project delivery.

For more information, please visit us online:

You will

• lead business analysis to identify requirements, assess business processes and recommend practical system and service improvements;
• develop project artefacts, including business cases, functional specifications and testing plans, to support informed decisions and successful implementation; and
• contribute specialist business analysis expertise to complex digital projects, integrations and stakeholder engagement across the University.

About you

You are an experienced business analyst with strong analytical skills and a background in enterprise systems and digital projects. You can translate complex business requirements into practical solutions, manage competing priorities and build effective relationships with diverse stakeholders. You communicate confidently, exercise sound professional judgement and contribute to a collaborative team environment.

You will possess:

• Relevant postgraduate qualifications with extensive relevant experience and proven expertise in project delivery, ideally within higher education; or an equivalent combination of relevant experience, education and training.
• Extensive experience and highly developed analytical skills, ideally involving customer relationship management (CRM) systems, student information systems, research management systems or other enterprise applications.
• Understanding of and experience in the planning, development, integration and implementation of digital systems, applications and services, preferably within higher education.
• Ability to manage competing priorities and deliver outcomes within required timeframes while building effective relationships across an organisation.
• Excellent communication and interpersonal skills, including the ability to influence stakeholders, gain acceptance of ideas and navigate differing priorities.
• Demonstrated ability to work effectively within a team, contribute to resolving conflict and provide specialist guidance and knowledge sharing. Extensive experience using an enterprise CRM or comparable corporate system is required; experience with Oracle B2C Service, PeopleSoft Campus Solutions or related student systems will be highly regarded

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at [e-mail] or call [phone].

Applications for this position close midnight, Sunday 15 November 2026.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE)initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.