Senior Business Analyst

HUB24 Limited; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible and hybrid working

Employee Share Scheme

Additional leave and wellbeing support

Enhanced parental leave

Discounts and financial wellbeing

Job summary

HUB24 Limited in Melbourne seeks a Senior Business Analyst to drive end-to-end delivery of key ENGAGE-driven products. You will translate complex business needs into clear requirements, analyses, and technical specifications across product, engineering, delivery, and testing teams.

The role focuses on financial services processes, data flows, APIs and decision making to deliver high-quality technology solutions, while embracing agile practices and stakeholder collaboration.

Qualifications

• 5+ years' experience as a Business Analyst in technology, digital product or complex software delivery.
• Strong experience in the financial services industry with understanding of complex financial products and business rules.
• Analytical and problem-solving skills to simplify complex business and technical problems.
• Experience analysing APIs and system integrations, including REST APIs and JSON.
• Experience developing high-quality user stories, acceptance criteria and functional specifications.
• Familiarity with BABOK, and Agile methodologies such as Scrum and SAFe.
• Excellent stakeholder management and communication skills for technical and non-technical audiences.

Responsibilities

• Lead business analysis activities across the end-to-end software delivery lifecycle from problem definition to production verification.
• Translate objectives and user needs into clear requirements, stories, acceptance criteria and specs.
• Analyze complex processes, system interactions, APIs, data flows, and business logic.
• Collaborate with Product, Delivery, Engineers, Testers, Architects and SMEs to evaluate options.
• Identify dependencies, risks, gaps and decisions impacting delivery.
• Evaluate options, balance value, customer outcomes and technical constraints.
• Review technical designs to align with requirements and outcomes.
• Facilitate discussions to build shared understanding and drive decisions.
• Provide timely clarification and analysis during development and testing.
• Support test scenarios, UAT, regression testing and production verification.
• Investigate production issues and understand impacts.
• Maintain visibility of scope, delivery readiness and outstanding decisions.
• Contribute to improving analysis practices and delivery effectiveness.
• Explore AI and emerging tools to improve QA and delivery.

Skills

Business analysis

Stakeholder management

Analytical thinking

APIs & integrations

Agile/Scrum/SAFe

Education

Tertiary qualification in Business Administration, Information Technology, Finance or related

Tools

REST APIs

JSON

API specifications

Job description

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients. Our purpose is simple: Empower better financial futures, together. What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day. HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

• Work with smart, collaborative people who get things done.
• Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
• Grow your career your way, with support to learn, stretch and explore new opportunities.

We also offer benefits to support you inside and outside of work:

• Genuinely flexible and hybrid ways of working.
• Employee Share Scheme.
• Additional leave and wellbeing support.
• Enhanced parental leave and support through different life stages.
• Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

We are seeking an experienced Senior Business Analyst to play a key role in the end-to-end delivery of two major HUB24 products, Engage and myhub.

Working across Product, Engineering, Delivery, Architecture and Testing, you will translate complex business and user needs into clear requirements and help shape practical, high-quality technology solutions. You will work across digital experiences, APIs, integrations, data flows, complex business logic and financial services processes, helping teams understand problems, evaluate options and deliver the right outcomes.

This role is ideal for a technically capable Business Analyst who enjoys solving complex problems, connecting business and technology, influencing solution design and taking ownership of outcomes throughout the delivery lifecycle.

What You’ll Be Doing

• Lead business analysis activities across the end-to-end software delivery lifecycle, from problem definition and discovery through to implementation and production verification.
• Translate business objectives and user needs into clear requirements, user stories, acceptance criteria, business rules and functional specifications.
• Analyse complex business processes, system interactions, APIs, integrations, data flows, calculations and business logic.
• Work closely with Product Managers, Delivery Managers, Engineers, Testers, Architects and subject matter experts to explore and evaluate solution options.
• Identify and communicate dependencies, assumptions, risks, gaps, edge cases and unresolved decisions that could impact delivery.
• Evaluate solution options and trade-offs, balancing business value, customer outcomes, technical considerations and delivery constraints.
• Review proposed technical designs to ensure they align with agreed business requirements and desired outcomes.
• Facilitate discussions between business and technology stakeholders to build shared understanding and drive decisions.
• Provide timely requirements clarification and analysis throughout development and testing.
• Support test scenarios, acceptance criteria, UAT, regression testing and production verification.
• Investigate production issues and defects by analysing system behaviour, data, business rules and customer or business impacts.
• Maintain visibility of scope, delivery readiness, dependencies and outstanding decisions.
• Contribute as a senior team member by improving analysis practices, ways of working and overall delivery effectiveness.
• Proactively explore AI and emerging tools to improve the quality and efficiency of business analysis and software delivery.

What You Bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

• Tertiary qualification in Business Administration, Information Technology, Finance or a related discipline.
• 5+ years' experience as a Business Analyst, ideally within technology, digital product or complex software delivery environments.
• Strong experience within the financial services industry, including the ability to understand complex financial products, processes and business rules.
• Strong analytical and problem-solving skills, with the ability to simplify complex business and technical problems.
• Hands-on experience analysing APIs and system integrations, including working knowledge of REST APIs, JSON and API specifications.
• Ability to analyse data flows, system interactions, business rules and API behaviours in partnership with Engineers and Solution Architects.
• Experience developing high-quality user stories, acceptance criteria, requirements and functional specifications.
• Working knowledge of contemporary business analysis methodologies, techniques and tools, including BABOK principles.
• Practical understanding of software and project delivery lifecycles, governance and Agile methodologies such as Scrum and SAFe.
• Excellent stakeholder management, facilitation and communication skills, including the ability to communicate complex information to both technical and non-technical audiences.

Highly Valuable

• Understanding of investment portfolio analysis, financial reporting and associated calculations.
• Experience working with large or complex datasets.
• Experience supporting UAT, regression testing, production verification and defect investigation.
• Experience influencing solution design and evaluating technical options rather than working solely on requirements gathering.
• Curiosity and practical interest in applying AI and emerging technologies to business analysis and delivery.

Our process

We aim to keep the process simple and respectful of your time:

• You’ll receive an acknowledgement after applying.
• Our Talent team will review your application and keep you updated.
• If shortlisted, we’ll connect to learn more about you.
• Interviews may be virtual or in person.
• You’ll receive an outcome and feedback.

If you need any adjustments, please let us know - we’re here to support you.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.