Senior Business Analyst

Victoria Police; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Victoria Police is seeking a senior analyst to join the Frontline Support Services (FSS) Innovation stream. The role focuses on turning data into insights and recommendations to support organisational reform and frontline service improvement.

Based at Victoria Police Centre, 311 Spencer Street, Docklands, the position supports flexible working arrangements and requires experience in evaluating large government projects and using data tools like PowerBI, SAS, or Excel to deliver actionable

Qualifications

• Experience evaluating government projects at large scale.
• Ability to interpret statistics to identify trends and issues.
• Excellent communication skills, both written and verbal.

Responsibilities

• Design research, evaluation, and analysis to support organisational reform.
• Translate complex evidence into concise, actionable advice for senior decision-makers.
• Design practical solutions that improve frontline service delivery.
• Analyse quantitative and qualitative data using a range of tools.
• Develop reports, dashboards, and performance measures.
• Facilitate workshops and engage stakeholders to understand business problems.
• Map and redesign business processes.
• Identify opportunities to automate or simplify administrative work.
• Prepare briefing papers, presentations, and governance documentation.
• Evaluate outcomes of projects against stated objectives.
• Work across multiple projects with competing priorities.

Skills

Analytical thinking

Problem solving

Verbal & written communication

Tools

PowerBI

SAS

Excel

Job description

Frontline Support Services is looking for a senior analyst who enjoys solving complex organisational problems to work within the Innovation stream of the project.

The Frontline Support Services (FSS) project is an initiative that realigns defined administrative, procedural and preparatory tasks from frontline police to a dedicated support workforce of Frontline Support Officers (FSOs). FSS operates as a division of Continuous Improvement, Uplift, and Technology, and its ultimate mission is to return capacity to frontline members for patrol, response, visible policing and active investigation.

The project has so far established the FSS operating model, recruited and deployed a growing workforce of FSOs, and set in place comprehensive monitoring to ensure that the anticipated benefits of the initiative are realised. The Innovation stream is responsible for continuous improvement of the Frontline Support Services model, guiding it from establishment through to maturity and expansion and driving process improvement.

The Senior Business Analyst's role will be to turn data into insights, recommendations, and decisions to support the FSS Innovation stream's program of work. The role sits at the intersection of operational policing, organisational design, data analytics, technology, workforce planning, and continuous improvement.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Designing and undertaking research, evaluation, and analysis to support organisational reform
• Translating complex evidence into concise, actionable advice for senior decision-makers
• Designing practical solutions that improve frontline service delivery
• Analysing quantitative and qualitative data using a range of tools
• Developing reports, dashboards, and performance measures
• Facilitating workshops and engaging stakeholders to understand business problems
• Mapping and redesigning business processes
• Identifying opportunities to automate or simplify administrative work
• Preparing briefing papers, presentations, and governance documentation
• Evaluating the outcomes of projects against stated objectives
• Working across multiple projects with competing priorities.

About You:

The successful candidate will ideally have the following skills and experience:

• Demonstrated experience in undertaking formal evaluation of government projects of considerable scale
• Demonstrated capability in using systems such as PowerBI, SAS, or Excel to produce data-driven insights
• Demonstrated ability to interpret statistical information to identify and explain trends, patterns, and issues
• Excellent conceptual, problem-solving, and analytical skills
• Excellent interpersonal, verbal and written communication skills with a capacity to independently develop and author research papers, briefing notes, reports and correspondence

Further Information:

• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

We welcome applications from people with disability and aim to support an inclusive recruitment experience.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.