Organisational Change Manager

Victoria Police; City of Melbourne; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working arrangements

Diversity and inclusion

Public sector environment

Job summary

Victoria Police is modernising its licensing and firearms information systems through the LRMS program. The Organisational Change Manager will lead the change strategy across a broad stakeholder network, driving readiness, transition and adoption with minimal disruption.

The role requires extensive experience in large-scale transformation, stakeholder management, and formal change management certification, with flexible working arrangements in a contemporary public sector workplace.

Qualifications

• Extensive experience leading organisational change within large-scale programs.
• Ability to influence diverse stakeholders and align priorities across complex environments.
• Experience coordinating change across interdependent programs, organisations or jurisdictions.
• Formal certification in change management (e.g., Prosci, APMG, CCMP) highly regarded.

Responsibilities

• Develop and lead end-to-end change management strategy for the LRMS Program.
• Establish governance, tools and reporting for change delivery in an agile environment.
• Conduct stakeholder analysis and change impact assessments across processes and roles.
• Deliver targeted engagement, readiness and adoption activities for internal and external stakeholders.
• Coordinate interdependent change activities with NFR Program and partners.
• Integrate change with release and implementation planning with product and delivery teams.
• Monitor readiness and adoption to refine change approaches and measure outcomes.

Skills

Organisational change

Stakeholder management

Change leadership

Transformation programs

Communication & facilitation

Education

Change management certification

Relevant degree

Tools

Prosci methodology

APMG Change Management

CCMP certification

Job description

Lead organisational change for one of Victoria Police's most significant business and technology transformation programs.

Victoria Police is replacing one of its largest and most critical legacy information systems and is seeking a highly experienced Organisational Change Manager to lead the change management function for this significant transformation.

A key Victorian Government priority is the delivery of a modern Licensing and Registration Management System (LRMS) that will integrate with the National Firearms Register (NFR), providing timely access to accurate firearms information, and strengthening community safety across Victoria and Australia.

The LRMS Program will deliver a contemporary regulatory platform supporting the end-to-end management of firearms and private security licences and weapons approvals, along with associated compliance and regulatory activities. The new solution will improve service delivery, streamline business processes, support high volume transaction management and enable integration with partner agencies and the NFR.

About the role:

As the LRMS Organisational Change Manager, you will orchestrate the overarching change strategy and lead the LRMS Program's change management approach, driving readiness, transition and adoption across Victoria Police and a broad range of external stakeholders. Your mandate is to align the old with the new, mitigate risks and ensure business readiness with a focus on user adoption with minimal disruption.

Operating within a complex national reform environment, the role will work closely with the NFR Program and its change team to align change activities and support shared implementation and adoption outcomes across interconnected initiatives.

Working across Victoria Police, government partners and delivery vendors, you will lead change activities across a diverse and complex stakeholder landscape. This includes frontline police members, processing and regulatory teams, firearms dealers, gun clubs, industry representatives and external service providers. You will be responsible for balancing competing stakeholder needs while maintaining focus on program outcomes and business adoption.

If you are an experience change leader who enjoys large scale transformation whilst keeping human centred change at the heart of the evolution, then this is for you.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Develop and lead the end-to-end change management strategy and integrated change plan for the LRMS Program, aligned with business objectives, delivery roadmaps and organisational priorities.
• Establish fit-for-purpose change management frameworks, governance, tools and reporting arrangements that support effective delivery in an agile environment.
• Conduct stakeholder analysis and change impact assessments across business processes, systems, policies, operating models, roles and ways of working.
• Develop and deliver targeted stakeholder engagement, communication, readiness and adoption activities for internal and external stakeholder groups.
• Work closely with the NFR Program and change team, government partners and service providers to coordinate interdependent change and implementation activities.
• Partner with Product Owners, Delivery Leads, Agile Analysts and business stakeholders to integrate change activities with release and implementation planning.
• Monitor readiness, adoption, behavioural change and business outcomes, using data and stakeholder insights to refine change approaches.
• Identify and manage people-related change risks, issues and dependencies throughout the Program lifecycle.
• Coach leaders, managers and delivery teams to lead their people through change and build the capability required to sustain transformation outcomes.

About You:

The successful candidate will ideally have the following skills and experience:

• Extensive experience leading organisational change within large-scale and complex business and technology transformation programs.
• Demonstrated ability to lead change across broad and diverse internal and external stakeholder environments, influence senior and operational stakeholders, navigate competing priorities and build alignment around shared outcomes.
• Experience coordinating change across interdependent programs, organisations or jurisdictions, including the alignment of stakeholder engagement, communications, implementation and adoption activities.
• Demonstrated expertise in developing and delivering change strategies, stakeholder and impact analysis, communication and engagement activities, business readiness and adoption planning.
• Strong facilitation, communication, influencing and coaching capabilities, including experience supporting leaders and teams through significant organisational and behavioural change.
• Demonstrated experience integrating change management with agile or iterative delivery, release planning and implementation governance.
• Ability to use readiness, adoption and change measures to evaluate effectiveness and continuously improve change interventions.
• Formal certification in a recognised change management methodology, such as Prosci, APMG Change Management or CCMP, will be highly regarded.

Further Information:

• One (1) x full-time, fixed term until 30/9/2028
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

For further information, please contact: Pauline Li on (03) 8335 7*** or **********@police.vic.gov.au

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 6***.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.