Senior Business Analyst

LDK Seniors Living; Canberra; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Free on-site parking

Salary packaging with novated leasing

Rewards and retail discounts

Free daily coffee/tea

Professional development opportunities

Excellent LDk culture

Beautiful workplace environment

On-site cafes/restaurants

Cultural event celebrations

Employee referral and retention bonus

Job summary

LDK Seniors Living in Canberra is seeking a Senior Business Analyst to lead the business analysis and requirements stream for the Innovation and Business Transformation programme.

You will work with village teams, our National Care Team, clinical SMEs, support office functions and the Executive Leadership Team to document, prioritise and agree on business needs. This Canberra-based, 12-month fixed-term role supports care, clinical and corporate improvements with strong stakeholder engagement.

Qualifications

• Minimum 10 years business analysis experience, including senior/lead roles on complex systems and transformation projects.
• Experience delivering analysis on resident management, care management or clinical care platforms.
• Aged care operating environment knowledge and relevant Australian standards.
• Proven ability to lead requirements gathering, process analysis and gap assessment through to formal approval.
• Strong mapping, data quality, migration, integration and business case development.
• Excellent communication and facilitation skills with stakeholders from care on the floor to executives.
• Ability to operate with limited supervision in a shaping environment.
• CBAP/CCBA preferred; Jira, Confluence and PRINCE2 experience desirable.

Responsibilities

• Lead development, documentation and approval of functional and non-functional requirements.
• Map current processes across care, clinical and corporate functions and identify improvement opportunities.
• Facilitate workshops/interviews with stakeholders to gather, validate and prioritise requirements.
• Document business rules, data requirements and process impacts to support data quality and solution design.
• Contribute analysis for options assessments and business case development.
• Provide leadership and QA across the analysis stream, including risk management and mentoring of BAs.
• Operate within PMO governance, including change control and status reporting.

Skills

Business analysis

Requirements gathering

Stakeholder engagement

Process mapping

Data quality

Risk management

Mentoring

Communication

Education

CBAP or CCBA preferred

Tools

Jira

Confluence

PRINCE2

Job description

About the role

LDK is investing in a programme of work to review and improve the business systems and processes that support care, clinical and corporate teams across our villages. The Senior Business Analyst leads the business analysis and requirements stream for that programme.

You will work closely with village teams, our National Care Team, clinical subject matter experts, support office functions and the Executive Leadership Team. You will lead the work to understand how LDK operates today, define what good looks like, and make sure business needs are clearly documented, prioritised and agreed.

This is a Canberra based, 12 month fixed term opportunity within the Innovation and Business Transformation team. We are open to candidates from Sydney and Brisbane as well.

Role responsibilities

• Lead the development, documentation and approval of functional and non-functional business requirements.
• Map current business processes across care, clinical and corporate functions, and identify opportunities to simplify and improve.
• Facilitate workshops and interviews with operational, clinical and executive stakeholders to gather, validate and prioritise requirements.
• Document business rules, data requirements and process impacts to support data quality, integration and solution design activities.
• Contribute analysis and findings that inform options assessments and business case development.
• Provide leadership and quality assurance across the analysis stream, including risk management, stakeholder engagement and mentoring of Business Analysts.
• Operate within PMO governance, including change control, risk, dependency and status reporting.

Qualifications, Experience and Skills

• Minimum 10 years business analysis experience, including at least 3 years in a senior or lead role on complex systems and transformation projects.
• Demonstrated experience delivering business analysis on resident management, care management or clinical care platforms.
• A competent understanding of the Australian aged care operating environment, including the Aged Care Act 2024, the Aged Care Quality Standards and Support at Home.
• Proven ability to lead requirements gathering, process analysis and gap assessment through to formal approval.
• Strong knowledge of business process mapping, data quality and migration, systems integration and business case development.
• Excellent communication and facilitation skills, with the ability to engage and influence stakeholders from care teams on the floor through to executive leadership.
• Sound judgement on risk and dependency, surfacing issues early rather than late.
• Comfortable working with limited supervision in an environment where direction is still being shaped.
• Relevant business analysis certification such as CBAP or CCBA preferred. Experience with aged care platforms, Jira, Confluence and PRINCE2 is highly desirable.

Our Employee Value Proposition

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

• Competitive salary package
• Free on-site parking
• Purchased leave options, giving you the flexibility to take extra time off when you need it.
• Salary packaging with novated leasing options
• Rewards and retail discounts program
• Free daily coffee/tea/standard beverage for all staff
• Continuous professional development and promotion opportunities
• Excellent company culture underpinned by Love, Decency and Kindness (LDK)
• Beautiful workplace environment at all our villages
• On-site cafes and restaurants available to staff
• Celebration of cultural events amongst staff and residents
• Employee referral bonus and retention bonus

Successful applicants will be required to undergo a Police Clearance. LDK Seniors Living has a mandatory vaccination policy in relation to influenza.