Senior Business Analyst

QLeave; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Job summary

QLeave in Brisbane’s North is seeking a Senior Business Analyst to analyse business systems and IT needs, partnering with stakeholders to identify opportunities for service delivery improvements and drive meaningful change.

You will capture, analyse and document processes and data requirements, develop user stories for system functionality, and contribute to quality assurance and design reviews. Knowledge of BPM and Microsoft Dynamics is a plus; QLeave values diversity and equal opportunity.

Qualifications

• Experience analysing business processes and IT needs.
• Proven delivery of business and technical analysis services.
• Strong stakeholder engagement and requirement elicitation.
• Ability to document functional requirements as user stories.

Responsibilities

• Partner with stakeholders to capture, analyse, document and review business processes and data requirements for new system development and process improvements.
• Undertake investigative work to document ICT requirements and recommend improvements to processes and information systems.
• Contribute to design reviews and QA activities to ensure alignment with requirements.
• Develop user stories covering system functionality, usability, access and security, performance and data conversion.

Skills

Stakeholder engagement

Requirements elicitation

Workshops facilitation

Data analysis

Education

CBPP Certification

AIIM BPM Certificate

Lean Six Sigma Certification

Microsoft Dynamics

Tools

Microsoft Dynamics

BI tools

Job description

Are you an experienced Senior Business Analyst with a passion for analysing business systems and information technology needs?

QLeave is seeking a Senior Business Analyst to join our high-performing Information Technology and Innovation team based in Brisbane's North.

About QLeave

QLeave is a statutory authority administering portable long service leave schemes for workers in the building and construction, contract cleaning, and community services industries. With over $2.5 billion in funds under management, we ensure that Queensland's workers receive the benefits they've earned. Our commitment to strong governance, accountability, and service excellence underpins everything we do.

About the Role

As a Senior Business Analyst, you will play a key role in analysing business systems and IT needs, collaborating with stakeholders to identify opportunities for service delivery improvements and driving meaningful change at QLeave.

Your Responsibilities

In this role, you will:

• Partner with stakeholders to capture, analyse, document and review business processes and data requirements for new system development, enhancement to current systems and business process improvement.
• Undertake investigative work to determine and document business processes, ICT requirements and recommend continuous improvements to business processes and information systems.
• Contribute to the review of system design and other development deliverables against requirements and participate in applicable quality assurance activities.
• Develop and document (in the form of user stories), functional requirements that will cover system functionality, usability, access and security, performance and availability, interfaces, and data conversion requirements for all business functions.

For a complete list of the role responsibilities, please refer to the role description.

What We're Looking For

QLeave appointments are based on selecting the eligible applicant best suited to the position. We will assess your application based on your experience, potential for development, and your personal qualities.

For this role, we will consider how well you:

• Provide advice to senior management in relation to solutions and data to complex business problems that require the application of digital technologies.
• Demonstrate strong experience in delivering business and technical analysis services.
• Demonstrate strong experience in conducting in-depth analysis of business needs and making recommendations and plans for process and system solutions that align with strategic objectives.
• Utilise advanced stakeholder engagement skills and demonstrate experience in analysing business problems, process mapping, conducting gap analysis and identifying root cause.
• Demonstrate skills in requirements elicitation, facilitation of workshops and presentation skills within a multi-vendor/hybrid ICT environment.
• Demonstrate high level skills in stakeholder management, developing trusted and enduring relationships with business clients, including superior consultation, facilitation, and collaboration.
• Communicate effectively, verbally and in writing, through all levels within an organisation (business and technical).
• Apply knowledge and experience with business analysis and business intelligence tools to ensure data-driven improvements and demonstrate knowledge of business process modelling notations to documenting processes.

The following knowledge, skills, experience or qualifications will be favourably regarded:

• BPM Certification (AIIM BPM Certificate, Certification from BPMInstitute.org)
• ABPMP's Certified Business Process Professional (CBPP)
• Lean/Six Sigma Certification
• Experience working with Microsoft Dynamics or other technologies within the Microsoft ecosystem

QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.