Senior AusAlert Messaging & Incident Expert

Optus; Sydney; Vor Ort; AUD 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

Employee discounts

On-site facilities and amenities

Parental Leave (up to 16 weeks)

Counselling services

Zusammenfassung

Optus is seeking a Senior Technical Specialist for AusAlert in Sydney. You will own Tier 3 support for AusAlert CBC and related messaging platforms, driving fault analysis, recovery actions and configuration management across multiple network interfaces.

You will lead testing, production cutovers and integration activities, while mentoring operations teams and ensuring security, audits and accurate engineering documentation.

Qualifikationen

• A technical qualification in Telecommunications Engineering or related discipline, or equivalent practical experience, years’ telecommunications experience including 2 or more years in Tier 2 operations.
• Strong experience with mobile network messaging platforms and protocols, including 4G and 5G technologies, IP networking, platform administration and Linux or Unix.
• Demonstrated capability in fault analysis, major incident management, log and trace analysis, capacity management and troubleshooting across complex network environments.
• Experience with testing methodologies, proof-of-concept activities, integration testing, production deployments, automation, virtualisation and CI/CD environments.
• Excellent communication and stakeholder management skills, with the confidence to work with vendors, carriers, cross-functional teams and senior leaders.
• A proactive and collaborative approach, with the ability to work autonomously, manage multiple priorities and participate in late-night and weekend activities when required.

Aufgaben

• Own Tier 3 technical support for AusAlert CBC and related messaging platforms, leading complex fault analysis, root-cause investigations and vendor escalations.
• Execute recovery and restoration activities, manage AusAlert configuration and implement approved patches, upgrades, capacity changes and other lifecycle activities.
• Maintain integration and interoperability across CBE systems, MME and AMF platforms, broadcast gateways and other network interfaces.
• Analyse broadcast performance, capacity and congestion, recommending improvements that support reliable mass alerts and multi‑RAT broadcasts.
• Lead testing, integration and production cutovers for new software, hardware, features and services, including appropriate validation and rollback procedures.
• Support security, audit and regulatory requirements, while maintaining production‑level test environments and accurate engineering documentation.
• Provide technical leadership, coaching and mentoring to Operations, Tier 1 teams, junior engineers and the wider business during incidents, drills and emergency exercises.

Kenntnisse

Tier 2 operations

4G/5G technologies

IP networking

Linux/Unix

Fault analysis

Incident management

CI/CD / automation

Stakeholder management

Communication

Ausbildung

Telecommunications Engineering degree or equivalent

Tools

CI/CD tooling

Virtualisation

Testing tools

Jobbeschreibung

Optus is seeking a Senior Technical Specialist for AusAlert in Sydney. You will own Tier 3 support for AusAlert CBC and related messaging platforms, driving fault analysis, recovery actions and configuration management across multiple network interfaces.

You will lead testing, production cutovers and integration activities, while mentoring operations teams and ensuring security, audits and accurate engineering documentation.