Senior Assessor: Cultural Capability & Victim Services

Queensland Government; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Government in Brisbane is seeking a dedicated professional to join the Victim Assist program. The role focuses on ensuring inclusive practices aligned with the Human Rights Act 2019 and delivering timely financial assistance decisions with quality client service.

The incumbent will manage applications, mentor colleagues as needed, and work with diverse stakeholders to continuously improve service delivery while maintaining robust records and compliance.

Qualifications

• Demonstrate cultural capability to support inclusive culture aligned with Human Rights Act 2019.
• Evidence-based decision making in line with Victims of Crime Assistance Act 2009.
• Deliver quality and responsive services to clients via Victim Assist resources, policies, processes and technologies.

Responsibilities

• Case-management of applications for financial assistance, including accurate record-keeping.
• Provide mentoring as required.
• Communicate effectively with stakeholders and build trusting relationships to deliver Victim Assist services.
• Identify and implement ways to continually improve services through data, ideas and feedback.
• Contribute to a high-performing team and collaborate with others.

Skills

Cultural capability

Evidence-based decision making

Stakeholder engagement

Team collaboration

Job description

Queensland Government in Brisbane is seeking a dedicated professional to join the Victim Assist program. The role focuses on ensuring inclusive practices aligned with the Human Rights Act 2019 and delivering timely financial assistance decisions with quality client service.

The incumbent will manage applications, mentor colleagues as needed, and work with diverse stakeholders to continuously improve service delivery while maintaining robust records and compliance.