Senior Assessor

Queensland Government; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Government in Brisbane is seeking a dedicated professional to join the Victim Assist program. The role focuses on ensuring inclusive practices aligned with the Human Rights Act 2019 and delivering timely financial assistance decisions with quality client service.

The incumbent will manage applications, mentor colleagues as needed, and work with diverse stakeholders to continuously improve service delivery while maintaining robust records and compliance.

Qualifications

• Demonstrate cultural capability to support inclusive culture aligned with Human Rights Act 2019.
• Evidence-based decision making in line with Victims of Crime Assistance Act 2009.
• Deliver quality and responsive services to clients via Victim Assist resources, policies, processes and technologies.

Responsibilities

• Case-management of applications for financial assistance, including accurate record-keeping.
• Provide mentoring as required.
• Communicate effectively with stakeholders and build trusting relationships to deliver Victim Assist services.
• Identify and implement ways to continually improve services through data, ideas and feedback.
• Contribute to a high-performing team and collaborate with others.

Skills

Cultural capability

Evidence-based decision making

Stakeholder engagement

Team collaboration

Job description

Key responsibilities:Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.Undertakes evidence-based decision making in accordance with the Victims of Crime Assistance Act 2009.Delivers quality and responsive services to clients through the application of Victim Assist resources, policies, processes, systems and technologies.Responsible for the case-management of applications for financial assistance, including accurate record-keeping, and providing mentoring as required.Takes responsibility for completion of work and seeks guidance when required.Communicates effectively and creates trusting relationships with a range of stakeholders including other departmental business units and the non-government sector, ensuring the effective and efficient delivery of Victim Assist services.Contributes to a high performing team, collaborates with others, displays motivation, and shares and encourages innovative ideas.Identifies and implements ways to continually improve services, though sharing and seeking creative ideas, suggestions and data to inform the effective delivery of services.Applications to remain current for 12 months.Job Ad Reference: QLD/705952/26Closing Date: Wednesday, 3rd November 2027This work is licensed under a Creative Commons Attribution 3.0 Australia License.