Senior Application Support Lead – SAP & Salesforce

DFP Recruitment; Hobart; On-site; AUD 90,000 - 130,000; Full time

Job summary

DFP Recruitment seeks a Senior Application Support Analyst to join the support team, handling incidents for SAP and Salesforce platforms and coordinating with staff to prioritize issues. You will help test and release software updates and guide ITIL-compliant incident management.

The role requires strong communication with business staff, technical teams, and vendors, plus data analysis in Excel to identify trends and root causes. Candidates should have 5+ years in ICT support.

Qualifications

• 5+ years in an ICT support role.
• Experience in supporting SAP or Salesforce platforms.
• Experience using an ICT Service Management Tool and applying ITIL incident management.
• Ability to liaise with and manage internal and external stakeholders to achieve business outcomes.

Responsibilities

• Investigate and resolve ICT system issues using technical knowledge and business rules.
• Communicate clearly with business staff, technical teams and customers.
• Collaborate with internal stakeholders and external vendors to identify and rectify issues.
• Apply ITIL best practices and use an ITSM system to triage incidents and service requests from Level 1 to Level 2.
• Validate complex business problems by distinguishing IT issues from operational issues.
• Analyze data and identify trends and root causes using Excel.
• Support replication and testing of issues for SIT, UAT and BVT.
• Assist release cycles to support business functions.
• Mentor team members on Business Application support practices.

Skills

ICT support

Stakeholder liaison

Data analysis in Excel

ITIL knowledge

Tools

SAP

Salesforce

Job description

DFP Recruitment seeks a Senior Application Support Analyst to join the support team, handling incidents for SAP and Salesforce platforms and coordinating with staff to prioritize issues. You will help test and release software updates and guide ITIL-compliant incident management.

The role requires strong communication with business staff, technical teams, and vendors, plus data analysis in Excel to identify trends and root causes. Candidates should have 5+ years in ICT support.