Senior AI Solutions Architect — Production-Ready Cloud Native

Amazon Inc.; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a Senior Applied AI Solutions Architect to accelerate adoption of Amazon Connect’s AI capabilities. You will be embedded with customers to prepare production-grade Connect implementations, focusing on model selection, prompt engineering, and tooling.

You will lead architectural engagements, design data-ready environments, and build tool integrations across enterprise systems, including MCP servers and multi-agent orchestration.

Qualifications

• 5+ years building integrations across WFM, CRM, and contact center solutions.
• Experience with CCaaS and communications protocols (WebRTC/SIP) or similar APIs.
• Experience with complex CCaaS implementations.

Responsibilities

• Lead technical discovery sessions to understand customer requirements and design solutions.
• Conduct data readiness assessments across CRMs, knowledge bases, and ticketing systems.
• Design and configure agentic AI solutions within Amazon Connect, including multi-agent orchestration and tool integration.
• Deploy MCP servers to expose customer tools and data sources for AI agent discovery.
• Architect agent-to-agent communication patterns enabling multi-agent workflows across enterprise boundaries.
• Build serverless integrations (Lambda, API Gateway) connecting AI agents to customer data systems.
• Use agentic development environments to accelerate spec-driven development and AI-assisted coding.
• Guide customers through AI agent testing, evaluation, and validation against success criteria.
• Create reusable artifacts like reference architectures and prompt libraries.

Skills

CCaaS experience

APIs & protocols

WFM/CRM integration

Tools

WebRTC

SIP

Job description

Amazon Web Services Australia Pty Ltd is seeking a Senior Applied AI Solutions Architect to accelerate adoption of Amazon Connect’s AI capabilities. You will be embedded with customers to prepare production-grade Connect implementations, focusing on model selection, prompt engineering, and tooling.

You will lead architectural engagements, design data-ready environments, and build tool integrations across enterprise systems, including MCP servers and multi-agent orchestration.