Senior AI Platform Engineer — Retail AI & Voice Solutions

Delivery Centric Pty Ltd; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Onsite parking

Employee discounts

Hybrid work option

Office at Olympic Park

Job summary

4WD Supacentre is seeking an AI Software Engineer to design, build and deploy AI-driven solutions across online, in-store and call centre channels. You will own the AI platform strategy and work within a fast-moving team to deliver scalable, real-world products including POS, chat and voice capabilities.

You’ll evaluate platforms such as Salesforce Einstein, Lex and Gen AI tools, integrate with CRM, and contribute to the transformation roadmap while ensuring best-practice architecture and

Qualifications

• Proven hands-on experience designing and deploying AI solutions — chatbots, virtual agents or AI voice
• 5+ years in retailer/ecommerce environments in Australia
• Bachelor’s degree in CS or IT
• Strong proficiency with cloud platforms — AWS, Google Cloud or Azure
• Experience with CRM, especially Salesforce Service Cloud
• Knowledge of NLP/NLU concepts and KPI tracking

Responsibilities

• Design and implement AI-powered solutions for the retailer
• Collaborate with internal teams on system integrations
• Evaluate and select AI platforms and tooling for retail use-cases
• Integrate AI with existing business systems and CRM
• Document architectures and runbooks
• Stay current with LLMs and generative AI
• Support QA and go-live readiness
• Contribute to AI transformation roadmap

Skills

AI product delivery

AI platforms

NLP/NLU

REST APIs

Cloud platforms

Documentation

Stakeholder comms

Retail/ecommerce

Education

Bachelor's degree in Computer Science or IT

Tools

Salesforce Service Cloud

Shopify

Twilio

AWS

SAP

Job description

4WD Supacentre is seeking an AI Software Engineer to design, build and deploy AI-driven solutions across online, in-store and call centre channels. You will own the AI platform strategy and work within a fast-moving team to deliver scalable, real-world products including POS, chat and voice capabilities.

You’ll evaluate platforms such as Salesforce Einstein, Lex and Gen AI tools, integrate with CRM, and contribute to the transformation roadmap while ensuring best-practice architecture and