Senior AI Engineer Agent Ops

Westpac; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Mortgage discounts

Flexible work arrangements

Learning & development

Volunteering opportunities

Job summary

Westpac is hiring a Senior AI Engineer Agent Ops to design, build, and run AI agents, shared platforms, APIs and enterprise integrations. You will lead 3 to 6 direct reports and coach engineers while strengthening AI/LLM practices across the stack.

The role is hybrid, based in Sydney or Melbourne, with flexible locations by agreement. Strong coding, production AI experience and cloud + Kubernetes skills are essential for success.

Qualifications

• Strong coding fundamentals and clean production code experience.
• Hands-on production experience with generative AI agents and orchestration.
• Experience deploying, observing and supporting AI services in production.
• Knowledge of secure engineering and guardrails for AI systems.

Responsibilities

• Design, build and run AI agents, shared platforms, APIs and enterprise integrations.
• Coach engineers, lead design and code reviews to improve AI/LLM operations.
• Lead orchestration, observability and end-to-end ownership of services.

Skills

Strong coding fundamentals

Production AI/agent development

AWS & Azure knowledge

Kubernetes (AKS/EKS)

APIs and distributed systems

Secure engineering & guardrails

Python

FastAPI

OpenAI Agents SDK

CI/CD & IaC

OpenTelemetry & observability

RAG & vector search

Tools

AWS

Azure

Kubernetes

FastAPI

Python

OpenAI Agents SDK

PydanticAI

APIs

OpenTelemetry

Job description

Create your best future and join Westpac as a Senior AI Engineer Agent Ops

Ready to help shape how AI is built, deployed and operated at scale?

Help turn ambitious AI ideas into secure, reliable services that work at enterprise scale. You’ll lead 3 to 6 direct reports while designing, building and running AI agents, shared platforms, APIs and enterprise integrations. You’ll work across agent orchestration, tool calling, RAG, evaluation, observability and guardrails, taking complex capabilities from experimentation through to production. You’ll also coach engineers, lead design and code reviews and strengthen engineering practices across AI and LLM operations.

This is a hybrid role within Technology and CIO DDAI, preferably based in Sydney, Warrane, Gadigal Country, or Melbourne, Naarm, Wurundjeri Country. Other locations may be considered by agreement

What do I need?

• Strong coding fundamentals, with experience producing clean, well tested production code and designing, reviewing and evolving enterprise software.
• Hands on experience building generative AI applications or agents and running software in production, including deployment, observability, operational support and end to end ownership.
• Working knowledge of AWS and Azure, including Kubernetes such as AKS and EKS, containers and cloud networking, together with knowledge of APIs, distributed systems, asynchronous processing, identity and failure handling.
• The ability to diagnose complex issues across code, models, data, networks and infrastructure, supported by sound engineering judgement, problem solving, learning agility, clear communication and collaboration.
• An understanding of secure engineering, Responsible AI and guardrails.
• Experience with Python, FastAPI, PydanticAI, OpenAI Agents SDK, Google ADK, LlamaIndex or similar is highly regarded, as is experience with CI/CD, IaC, OpenTelemetry, MCP, RAG, vector search, evaluation or AI observability. Strong engineers working in other languages are also encouraged to apply.

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates
• Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.