Senior Advisor, Business Operations

NSW Fair Trading; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Fair Trading is seeking a Senior Advisor, Business Operations to support the Department of Customer Service in delivering efficient, evidence‑driven operations. The role focuses on improving systems, processes and performance to meet strategic priorities and customer outcomes.

You will coordinate high‑level business support across the division, manage projects, and provide expert guidance on operational improvements while building strong stakeholder relationships.

Qualifications

• Experience in business operations, project management or operational improvement.
• Strong analytical and problem‑solving skills.
• Excellent stakeholder engagement and communication skills.
• Demonstrated ability to manage competing priorities.
• Strong report writing and business documentation experience.

Responsibilities

• Develop and improve business systems, procedures and processes.
• Manage project activities including planning, resources, budgets and reporting.
• Provide specialist business operations advice and support.
• Coordinate operational planning and resource management.
• Prepare reports, briefings and business cases.
• Monitor performance, KPIs and service delivery outcomes.
• Lead continuous improvement initiatives.
• Build strong stakeholder relationships.

Job description

SENIOR ADVISOR, BUSINESS OPERATIONS Clerk Grade: 9/10 Employment Type: Ongoing role, Full‑Time Base salary: $133,348 – 146,945 per annum plus superannuation Location: Parramatta, Sydney CBD or other NSW locations (hybrid work available) An exciting opportunity has arisen for a Senior Advisor, Business Operations to join the Department of Customer Service and play a key role in supporting the effective delivery of business operations across the division. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes across New South Wales. At NSW Fair Trading, we’ve been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organizational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk‑based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping the new way - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who:

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes
• Wants to be part of an organization that’s transforming how consumer protection regulation works

Join us as we build a Fair Trading that’s fit for the future - one that’s customer‑centred, evidence‑driven, and proudly focused on public value.

ABOUT THE ROLE

As a Senior Advisor, Business Operations, you will coordinate high-level business support services to ensure the efficient functioning of the division. You will manage and improve business systems, processes and operational activities while supporting strategic and operational priorities.

KEY RESPONSIBILITIES

• Develop and improve business systems, procedures and processes
• Manage project activities including planning, resources, budgets and reporting
• Provide specialist business operations advice and support
• Coordinate operational planning and resource management
• Prepare reports, briefings and business cases
• Monitor performance, KPIs and service delivery outcomes
• Lead continuous improvement initiatives
• Build strong stakeholder relationships

ABOUT YOU

Experience in business operations, project management or operational improvement. Strong analytical and problem‑solving skills. Excellent stakeholder engagement and communication skills. Demonstrated ability to manage competing priorities. Strong report writing and business documentation experience. Focus on delivering customer and business outcomes.

• Demonstrated experience in procurement, sourcing activities and contract management—including market analysis, supplier engagement, evaluation, negotiation and ongoing contract administration—will be highly regarded.
• Ability to interpret and translate legislation, policy and regulatory requirements into clear, practical operational guidance is essential.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: Wednesday 14th October, 2026 (at 9:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability.