Senior Administrator/2IC - MACKAY - Queensland!

Physio Plus Group; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Physio Plus Group in Mackay is seeking a Senior Administrator/2IC to support operations across our multidisciplinary allied health services. You will work closely with the Practice Manager to ensure smooth day-to-day clinic operations and a high standard of patient care.

Experience in medical or allied health administration, with supervisory skills, and knowledge of NDIS processes are highly valued. This is a full-time role in a dynamic regional health team.

Qualifications

• Experience in medical or allied health administration.
• Leadership or supervisory experience preferred.
• Familiarity with NDIS processes and compliance is a plus.

Responsibilities

• Assist with day-to-day practice operations and administration.
• Support administrative and clinical teams across locations.
• Assist NDIS processes, compliance and reporting.
• Rostering and scheduling.
• Manage customer experience and service flow.
• Coordinate hospital, clinic and community programs.
• Build strong relationships with patients, partners and stakeholders.
• Support the Practice Manager with operational tasks and continuous improvement initiatives.

Skills

Medical admin experience

Leadership experience

NDIS knowledge

Organisational skills

Job description

Senior Administrator/2IC – Multidisciplinary Allied Health

Ready for an exciting new role in 2026?! Our incredible PHYSIO PLUS team is seeking an experienced and energetic 2IC to support operations across our multidisciplinary services in Mackay.
If you love supporting people, thrive in a fast-paced health environment, and want to contribute to delivering Australia’s best allied health care, we’d love to meet you.

About Physio Plus

We are a diverse, progressive allied health organisation providing:

• Private practice clinic services

• Inpatient private hospital care

• Occupational health and corporate programs

• Veterans’ and defence community services

• NDIS and disability supports

• Aged care

• Sports and musculoskeletal services

• Rural and regional outreach

We offer:

• NDIS-certified allied health service (independently audited for quality and safety)

• The most highly qualified Allied Health team in North Queensland

• Strong partnerships with sister practices in the Whitsundays and Melbourne

• Modern, paperless systems and well-equipped clinics

• Easy onsite parking

• A supportive, positive, and fun team culture

About the Role

As 2IC, you will work closely with the Practice Manager to support smooth day to day operations of our clinics across multiple locations. You will play an important role in supporting the administrative and clinical teams.

Your responsibilities will include:

• Assisting with day-to-day practice operations and administration

• Supporting administrative and clinical teams

• Assisting NDIS processes, compliance and reporting

• Rostering and scheduling

• Managing customer experience and service flow

• Coordinating private hospital, clinic and community-based programs

• Building strong relationships with patients, partners and stakeholders

• Supporting the Practice Manager with operational tasks and continuous improvement initiatives

What We’re Looking For

You will be someone who:

• Brings experience in medical or allied health administration, with previous leadership or supervisory experience highly regarded

• Has experience with—or is eager to learn—NDIS processes and compliance

• Communicates clearly and professionally

• Learns quickly and adapts to a dynamic environment

• Has excellent organisational skills and attention to detail

• Presents professionally and represents our team with pride

• Enjoys supporting staff and contributing to a great workplace culture

• Is ready to go all-in for Physio Plus!

Experience is highly valued, but strong applicants with transferrable skills are also encouraged—we can help you grow your career here.

Why Mackay & the Whitsundays?

• Beautiful tropical climate with no cold winters

• Coastlines, beaches and islands at your fingertips

• A thriving regional hub with 100,000+ residents

• Supportive local communities with strong sporting culture

• Direct flights to Sydney, Brisbane and Melbourne via Mackay, Proserpine and Hamilton Island airports

OUR MISSION

To deliver Australia’s Best Allied Health Care.

OUR VISION

To deliver the highest level of health care to our patients and partners through enthusiastic, compassionate and informed clinicians who are dedicated to evidence based practice.

OUR VALUES

Compassion

We will walk in the shoes of people we serve and those with whom we work. We celebrate our role in serving people and society in an area so vitally human as their health. We must be truly compassionate and genuinely understand, feel and identify with their needs. We actively listen to fully understand and genuinely empathise with people’s realities. We will then respond in service and advocacy for each individual, each group or community as a whole.

Integrity

We will never compromise ethics. We will be known for living to the highest forms and standards of ethical behaviour. We will make honest commitments and consistently honour those commitments. We are accountable, reflective and open to feedback. We are true to ourselves, our professions, our consumers, our colleagues and our partners.

Respect

We value each person’s dignity. We value diversity and the rights of others. We respect the importance of quality and safety in our practice.

Innovation

We are agile, we are dynamic, we embrace change, we are constantly striving to be better. We will learn from experiences of the past and use those insights to invent a better future to make the health care environment work and serve everyone more fairly, productively and consistently.