Senior Administration Specialist

Marsh Agency; Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Inclusive culture

Job summary

Marsh invites applications for a Senior Administration Specialist based in our Melbourne office. This hybrid role requires three days in the office weekly and focuses on advanced administration and superannuation support across complex cases.

You will partner with internal teams and external stakeholders to deliver accurate outcomes for members, employers and trustees, with opportunities to contribute to process improvements and knowledge sharing across the team.

Qualifications

• Experience in administration or corporate superannuation.
• Strong organisational and analytical abilities with proven time-management.
• Ability to work independently and communicate clearly with diverse stakeholders.
• Experience handling complex tasks and escalations in a governance framework.

Responsibilities

• Resolve complex administration and fund-level tasks, including escalated queries and non-standard processing.
• Perform peer review of complex work and provide accurate responses to technical inquiries.
• Act as a subject matter expert for assigned funds and support internal teams with technical advice and training.
• Assist with incident management, including analysis, calculations, documentation and technical input.
• Test application updates linked to projects or system changes and support the implementation of process improvements.
• Work with the People Leader on workflow support and contribute to feedback meetings and SOP updates as needed.

Skills

Administration

Superannuation

Analytical skills

Stakeholder communication

Education

VCE/HSC or equivalent

Tools

Sonata

SuperB

Salesforce

Excel

Outlook

Word

Job description

We are seeking a talented individual to join our Administration Operations team at Marsh, People and Investments. This role will be based in our Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Administration Specialist

The Senior Administration Specialist provides advanced administration and superannuation support across complex cases, escalations and exceptions. The role partners with internal teams and external stakeholders to deliver accurate, high-quality outcomes for members, employers and trustees. It also contributes to process improvement, technical support and knowledge sharing across the team.

We Will Count On You To

• Resolve complex administration and fund-level tasks, including escalated queries and non-standard processing
• Perform peer review of complex work and provide accurate responses to technical inquiries
• Act as a subject matter expert for assigned funds and support internal teams with technical advice and training
• Assist with incident management, including analysis, calculations, documentation and technical input
• Test application updates linked to projects or system changes and support the implementation of process improvements
• Work with the People Leader on workflow support and contribute to feedback meetings and SOP updates as needed

What You Need To Have

• VCE/HSC or equivalent
• At least 5 years’ experience in administration or corporate superannuation
• Well-developed organisation, planning and analytical skills
• Experience working independently, with the ability to manage complex superannuation tasks, meet deadlines and communicate clearly with a range of stakeholders

What Makes You Stand Out

• Experience training others and supporting team capability
• In-depth knowledge of superannuation concepts, including benefit design, accumulation and defined benefit arrangements, and insurance arrangements
• Familiarity with superannuation legislation and support systems such as Sonata, SuperB, Salesforce, Excel, Word and Outlook

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

About Marsh

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.