Senior Admin Specialist - Superannuation (Hybrid, Melbourne)

Marsh Agency; Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Inclusive culture

Job summary

Marsh invites applications for a Senior Administration Specialist based in our Melbourne office. This hybrid role requires three days in the office weekly and focuses on advanced administration and superannuation support across complex cases.

You will partner with internal teams and external stakeholders to deliver accurate outcomes for members, employers and trustees, with opportunities to contribute to process improvements and knowledge sharing across the team.

Qualifications

• Experience in administration or corporate superannuation.
• Strong organisational and analytical abilities with proven time-management.
• Ability to work independently and communicate clearly with diverse stakeholders.
• Experience handling complex tasks and escalations in a governance framework.

Responsibilities

• Resolve complex administration and fund-level tasks, including escalated queries and non-standard processing.
• Perform peer review of complex work and provide accurate responses to technical inquiries.
• Act as a subject matter expert for assigned funds and support internal teams with technical advice and training.
• Assist with incident management, including analysis, calculations, documentation and technical input.
• Test application updates linked to projects or system changes and support the implementation of process improvements.
• Work with the People Leader on workflow support and contribute to feedback meetings and SOP updates as needed.

Skills

Administration

Superannuation

Analytical skills

Stakeholder communication

Education

VCE/HSC or equivalent

Tools

Sonata

SuperB

Salesforce

Excel

Outlook

Word

Job description

Marsh invites applications for a Senior Administration Specialist based in our Melbourne office. This hybrid role requires three days in the office weekly and focuses on advanced administration and superannuation support across complex cases.

You will partner with internal teams and external stakeholders to deliver accurate outcomes for members, employers and trustees, with opportunities to contribute to process improvements and knowledge sharing across the team.