Senior Administration Officer

Navitas Group; Fairfield; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career opportunities

Flexible work

Salary packaging

Volunteer days

Well-being support

LinkedIn Learning

Job summary

Navitas Skilled Futures, part of Navitas, seeks a Senior Administration Officer to provide high-level administrative, operational and customer service support across a Navitas Skilled Futures College or site.

The role applies established systems, policies, and procedures to coordinate processes, support local operations and compliance, and facilitate effective communication across teams. It contributes to process improvements and supports staff guidance for consistent service.

Qualifications

• Experience in administrative roles within government-contracted education or training programs.
• Ability to apply and maintain administrative systems, processes and record-keeping practices.
• Ability to identify and resolve administrative or procedural issues using established guidelines.

Responsibilities

• Provide high-level administrative, operational and customer service support to ensure day-to-day functioning.
• Coordinate administrative processes, support local operations and compliance activities.
• Guide administration staff to ensure consistent and high-quality service delivery.

Skills

Administrative experience

Systems proficiency

Issue resolution

Learner management systems

Interpersonal skills

Cultural awareness

Team collaboration

Tools

Moodle

VETtrak

ARMS

Workforce Australia

Job description

Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.

Job Description

The Senior Administration Officer provides high-level administrative, operational, and customer service support to ensure the effective day-to-day functioning of a Navitas Skilled Futures College or site. Working under general direction, the role applies established systems, policies, and procedures to coordinate key administrative processes, support local operations and compliance activities, and facilitate effective communication across teams. The position contributes to process improvements, supports project implementation, and provides guidance to administration staff to ensure consistent and high-quality service delivery.

Qualifications

Essential:

• 1. Experience in administrative roles within government-contracted education or training programs.
• 2. Demonstrated ability to apply and maintain administrative systems, processes and record-keeping practices.
• 3. Ability to identify and resolve administrative or procedural issues using established guidelines.
• 4. Proficiency in learner management and information systems (e.g. Moodle, VETtrak, ARMS and Workforce Australia).
• 5. Well-developed interpersonal, written and verbal communication skills.
• 6. Awareness of diverse cultural perspectives and ability to engage effectively with clients.
• 7. Demonstrated ability to work collaboratively in a team environment.

Desirable:

• -knowledge of contract KPIs and reporting requirements.
• -experience in government contract administration.
• -experience in the education or training sector.
• -understanding of compliance in a regulated environment.

Additional Information

At Navitas Skilled Futures our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion

Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join our team and work committed to achieving the language, literacy, numeracy and employability skills that meet the settlement, study and employment goals of our clients.

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.