Senior Account Manager / Executive

Vonage; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Attractive remuneration package

Flexible working arrangements

Opportunity for rapid growth

Job summary

Z Software in Sydney seeks a Senior Account Manager to grow a portfolio of pharmacy and healthcare software customers. You will build trusted relationships, drive product adoption and identify opportunities to enhance revenue, partnering with Sales, Customer Success, Product and Support to deliver value across the lifecycle.

The role emphasizes retention, expansion and advocacy with strong communication, planning and problem-solving skills, plus a customer-first mindset.

Qualifications

• Customer focus – understands pharmacy and healthcare software operations and tailors engagement to customer outcomes.
• Commercial acumen – reads contracts, pricing and negotiates to deliver mutual value.
• Communication – clear written and verbal communicator, able to conduct QBRs, demos and industry presentations with confidence.
• Opportunity management – skilled in qualification, discovery, solution mapping and closing in an ICT software context.
• Data literacy – uses dashboards, health scores and adoption metrics to prioritise actions and improve performance.
• Stakeholder influence – builds credibility with clinicians, pharmacists, owners and IT, and manages competing priorities.
• Planning & discipline – manages territory plans, travel schedules and CRM hygiene with strong attention to detail.
• Problem-solving – anticipates risks, resolves issues across teams, and communicates progress until closure.
• Team collaboration – works constructively with Sales, Customer Success, Product and Support to deliver end-to-end outcomes.

Responsibilities

• Client Interaction: Engage with clients in a genuine, approachable manner, ensuring they feel valued and understood.
• Professional Communication: Maintain a professional demeanour in both written and verbal communications.
• Organization and Proactivity: Manage tasks efficiently, with a focus on detail and proactive problem-solving.
• Administrative Support: Provide robust administrative support, ensuring seamless operations.
• Customer Service and Transition to Account Management: Leverage at least 3 years of experience in a customer service or event coordination role to transition into account management, bringing valuable insights and skills.
• Creative Problem-Solving: Demonstrate the ability to develop and implement creative solutions to overcome challenges.
• Project Management: Coordinate and manage projects, ensuring that all stakeholders are aligned and that goals are met.
• Communication Skills: Exhibit strong communication abilities, capable of conveying ideas clearly and working collaboratively with team members and clients.

Skills

Customer focus

Commercial acumen

Communication

Opportunity management

Data literacy

Stakeholder influence

Planning & discipline

Problem-solving

Team collaboration

Job description

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Z Software is a Sydney-based company that provides dispensing and point-of-sale (POS) software to over 1,300 pharmacies across Australia. We’re known for our market‑leading software and exceptional support team; we ensure that pharmacies can focus on delivering the highest level of care to their customers.

As a part of the Medem Group, we are at the forefront of innovation in the healthcare technology sector. We value our people and foster a collaborative and dynamic work environment where you will have the opportunity to grow. Right now, we’re looking for someone who shares our passion and drive to help bring our solutions to life for our clients. Could that be you?

Role Purpose

The Account Manager is responsible for managing and growing a portfolio of Z Software’s pharmacy and healthcare software customers. The role builds trusted relationships, drives product adoption, and identifies opportunities that improve customer outcomes and revenue. It partners with Sales, Customer Success, Product and Support to deliver value across the full customer lifecycle. The focus is retention, expansion and advocacy through consistent, high‑quality engagement.

About You

• Customer focus – Understands pharmacy and healthcare software operations and tailors engagement to customer outcomes.
• Commercial acumen – Reads contracts, pricing and negotiates to deliver mutual value.
• Communication – Clear written and verbal communicator, able to conduct QBRs, demos and industry presentations with confidence.
• Opportunity management – Skilled in qualification, discovery, solution mapping and closing in an ICT software context.
• Data literacy – Uses dashboards, health scores and adoption metrics to prioritise actions and improve performance.
• Stakeholder influence – Builds credibility with clinicians, pharmacists, owners and IT, and manages competing priorities.
• Planning & discipline – Manages territory plans, travel schedules and CRM hygiene with strong attention to detail.
• Problem‑solving – Anticipates risks, resolves issues across teams, and communicates progress until closure.
• Team collaboration – Works constructively with Sales, Customer Success, Product and Support to deliver end‑to‑end outcomes.

Measures Of Success

• Revenue growth – Expansion revenue and NRR targets are consistently achieved across the portfolio.
• Customer adoption – Customers adopt Z Software products and services across target sites and roles, with sustained usage embedded in daily workflows.
• Customer retention – Portfolio customers renew and stay engaged over time, with minimal churn and strong long‑term relationships.
• Trusted partnerships – Senior customer stakeholders seek advice early and include Z Software in planning and review forums.
• Predictable renewals – Renewal risk is identified early, with clear action plans and minimal last‑minute escalations.
• Internal coordination – Handoffs with Implementation, Support and Product are smooth, with reduced rework and faster time to value.

Why Join Us?

• Attractive remuneration package
• Flexible working arrangements to support work‑life balance
• Opportunity to be part of our rapid growth plans
• Working with a great team – gaining massive exposure

Location: After onboarding is completed in office, a flexible hybrid working model is available from our office in Surry Hills, NSW 2010. The location is close to public transport and is surrounded by a variety of restaurants and cafes.

We are seeking a friendly and professional Account Manager who excels in creating a welcoming environment for clients.

The ideal candidate will possess strong organisational and administrative skills, with a keen eye for detail and a proactive approach to their work.

Key Responsibilities

• Client Interaction: Engage with clients in a genuine, approachable manner, ensuring they feel valued and understood.
• Professional Communication: Maintain a professional demeanour in both written and verbal communications.
• Organization and Proactivity: Manage tasks efficiently, with a focus on detail and proactive problem‑solving.
• Administrative Support: Provide robust administrative support, ensuring seamless operations.
• Customer Service and Transition to Account Management: Leverage at least 3 years of experience in a customer service or event coordination role to transition into account management, bringing valuable insights and skills.
• Creative Problem‑Solving: Demonstrate the ability to develop and implement creative solutions to overcome challenges.
• Project Management: Coordinate and manage projects, ensuring that all stakeholders are aligned and that goals are met.
• Communication Skills: Exhibit strong communication abilities, capable of conveying ideas clearly and working collaboratively with team members and clients.

Our client is a market‑leading Australian organisation with a strong reputation for innovation, customer partnership and helping businesses achieve sustainable growth. With a significant national presence and continued investment in technology, products and people, they are recognised as a trusted partner within their industry.

Driven by a customer‑first philosophy, the business invests heavily in developing long‑term relationships and supporting customers to grow more profitable, scalable operations. Their collaborative culture, strong market position and commitment to continuous improvement create an environment where high-performing sales professionals can genuinely make an impact.