Senior Account Executive - Conversational AI

Probe CX; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

Probe CX's ConvAI division is seeking a discovery-focused sales professional to lead consultative discussions and close deals for the Oration platform. You will engage Operations Managers, IT Directors, and C-Suite executives to uncover bottlenecks and demonstrate ROI.

You will deliver tailored demos, build business cases, and create proposals and SOWs, while maintaining clean Salesforce records and owning the pipeline from discovery to signature.

Qualifications

• Proven B2B tech sales track record from discovery to signature.
• Consultative discovery approach with strong questioning.
• Self-sufficient storyteller capable of independent decks and proposals.
• Ability to articulate value to senior executives with credibility.

Responsibilities

• Lead 30-minute initial discovery calls with Operations Managers, IT Directors, and C-Suite Executives.
• Deliver clear product demonstrations using our Oration platform to show ROI.
• Help clients quantify ROI—efficiency gains and cost reductions.
• Create tailored collateral: proposals and Statements of Work (SOWs).
• Own the pipeline from discovery to contract signing; maintain Salesforce records.

Skills

B2B tech sales

Consultative selling

Storytelling

C-suite communication

Tools

Salesforce

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.**About ConvAI**ConvAI is a technology innovator at the forefront of voice AI and conversational customer experience. As a specialist business unit within Probe CX, we build cutting-edge solutions—including our flagship platform, Oration, and an advanced LLM Insights analytics engine. We help enterprise and mid-market organisations replace clunky, legacy call menus with natural, conversational voice experiences that lower operational costs and elevate customer satisfaction. **Focus on Closing, Not Cold Prospecting**In this role, you step into a position supported by a dedicated lead-generation engine that delivers 4 to 5 pre-qualified, first-contact discovery meetings directly into your calendar every week. Your focus is strictly on leading consultative discovery calls, demonstrating clear commercial ROI, and closing deals. **The Market Opportunity**Over 85% of contact centres across Australia and New Zealand still rely on legacy push-button (DTMF) menus, driving up handle times and customer frustration. With nearly 40% of customer service organisations actively evaluating conversational AI over the next 12 months, you are entering a high-demand, untapped market with a proven solution. **What You Will Be Doing*** Lead Discovery Calls: Lead 30-minute initial meetings with Operations Managers, IT Directors, and C-Suite Executives to uncover operational bottlenecks.* Tailor & Demonstrate: Deliver clear, compelling product demonstrations using our Oration platform to show prospective clients how easily they can transform customer experience.* Build the Business Case: Help clients quantify their return on investment (e.g., efficiency gains and cost reduction) to unlock budget and secure commercial agreements.* Create Tailored Collateral: Construct structured, professional sales presentations, proposals, and Statements of Work (SOWs) independently.* Own the Pipeline: Progress deals from initial discovery to contract signing, maintaining clean records within Salesforce. **What Makes You a Great Fit*** Proven B2B Tech Sales Track Record: You have direct experience managing B2B software, SaaS, or technology sales cycles from discovery through to final signature.* Consultative Discovery Focus: You know how to ask insightful questions and let the client speak. You diagnose problems before presenting solutions.* Self-Sufficient Storyteller: You build clean, logical slide decks and proposals independently. You do not rely on linear presentation templates; you read the room and jump between topics smoothly based on client questions.* C-Suite Confidence: You can articulate technical and operational value to senior executive decision-makers with credibility and ease.* B2B SaaS Alignment: Prior exposure to AI, customer service technology, or contact centres is welcome, but a strong track record in general B2B SaaS deal-closing is what matters most. **Why Join ConvAI?*** Consistent Lead Flow: Receive 4–5 qualified prospect meetings per week delivered straight to your calendar.* Fast Time-to-Value: Our 'crawl, walk, run' deployment strategy allows clients to launch functional solutions in as little as 2 weeks, shortening sales cycles significantly.* Supportive Culture: Work within an agile, collaborative business environment backed by Probe CX, giving you direct access to executive leadership and deep technical expertise. **Next Steps**If you are a discovery-focused sales professional looking for a high-demand product backed by a consistent pipeline of qualified meetings, we would love to speak with you.