Enforcement Communications Maintenance Officer (Jr 142246)

Home Affairs; Australia; On-site; AUD 96,000 - 120,000; Full time

Benefits offered by this job

Flex Your Way

Wellbeing That Matters

Learn Without Limits

Work That Makes an Impact

Build Your Future

And Much More

Job summary

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division, supporting complex multi‑vendor environments. You will resolve escalated tickets, monitor storage and networking, and participate in 24/7 shift coverage.

The role requires Australian citizenship and Baseline security clearance; Aboriginal or Torres Strait Islander applicants are invited.

Qualifications

• Interest in providing technical support and resolving complex issues.
• Strong problem-solving abilities and effective communication skills.
• An adaptable approach to new requirements and problem sets, with a commitment to continuous learning.

Responsibilities

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

Job description

Service Desk Analyst (Technical Support Administrator)

**Description**

**About Leidos Australia**

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

We deliver secure, resilient and innovative technology services that enable Defence enterprise and warfighting capabilities across multiple classified domains and networks. We provide world‑class ICT operations and agile digital modernisation using advanced analytics, automation, hybrid cloud, DevSecOps, Infrastructure as Code, cybersecurity and AI to optimise highly complex, mission‑critical environments.

The Opportunity

We are seeking a Technical Support Administrator to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi‑vendor tech environments alongside a supportive and collaborative team.

This opportunity would suit an IT professional who enjoys solving complex problems, collaborating with others and continuing to learn. You’ll apply your technical expertise across infrastructure, applications and operating systems while helping to maintain seamless IT operations. This is a 24/7 rotating shift role.

_The position will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).*

You will:

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software‑defined networking, routing and switching, and hyper‑converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

About You

We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.

You will bring:

• An interest in providing technical support and resolving complex issues.
• Strong problem‑solving abilities and effective communication skills.
• An adaptable approach to new requirements and problem sets, with a commitment to continuous learning.

_This role requires the successful applicant to be an Australian citizen, gain and be able to maintain a Baseline security clearance._

**What to Expect When You Apply**

Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:

• An initial conversation with our Talent Acquisition team.
• An interview with the hiring manager or interview panel.

We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.

**Commitment to Non‑Discrimination**

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

**Pay Range**

$96,300.00-$120,400.00