Senior 12V Customer Support Technician (On-site)

Redarc Electronics; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

REDvantage app & benefits package

Community programmes & REDARC Connect

Annual awards & service awards

Health & Wellbeing programs

On-site occupational health nurse

Free flu shots & blood pressure checks

Job summary

REDARC is seeking a passionate Customer Support Technician to deliver advanced troubleshooting and product guidance for our 12V power solutions. This on-site role in Mulgrave handles customer interactions by phone and email, documents cases, and contributes to knowledge base improvements.

You will join a collaborative team focused on continuous improvement, mentor Tier 1 staff, and support warranty assessments while expanding your electronics expertise in a fast-paced environment.

Qualifications

• Minimum two years' experience in a technical customer support or helpdesk role.
• Strong knowledge of electronics, 12V automotive electrical systems, or similar technical field.
• Hands-on experience with 12V installations and diagnostics such as dual battery setups or DC-DC chargers.

Responsibilities

• Provide technical product support to customers via phone and email, assisting with troubleshooting, diagnostics and installation guidance.
• Manage and resolve technical product support cases, ensuring timely and accurate outcomes.
• Liaise with internal teams to resolve product issues and share technical insights that drive continuous improvement.
• Maintain thorough case documentation and contribute to knowledge base development.
• Support warranty assessments and provide recommendations on product suitability for specific applications.
• Mentor and assist Tier 1 support staff with technical queries where required.

Skills

Technical support

Electronics knowledge

12V automotive systems

Troubleshooting

CRM / Helpdesk

MS Office

Documentation

Team mentoring

Front-line support

12V installations

Tools

CRM/helpdesk software

Job description

REDARC is seeking a passionate Customer Support Technician to deliver advanced troubleshooting and product guidance for our 12V power solutions. This on-site role in Mulgrave handles customer interactions by phone and email, documents cases, and contributes to knowledge base improvements.

You will join a collaborative team focused on continuous improvement, mentor Tier 1 staff, and support warranty assessments while expanding your electronics expertise in a fast-paced environment.