Segment Manager National Hardware

CSR Springboard; City of Melbourne; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Supportive and collaborative culture

14 weeks parental leave

Employee assistance program

On-the-job learning and development

Job summary

CSR are seeking an experienced Segment Manager - National Hardware to lead our national hardware strategy and drive sustainable growth across key partnerships and accounts.

This high-impact role manages senior relationships, negotiates commercial terms, and guides a high-performing National Accounts team. You will develop growth plans and ensure cross-regional alignment, delivering value for CSR and our customers.

Qualifications

• 10+ years in senior segment, channel, or sales leadership.
• Strong experience with major national customers within FMCG, building products, trade, hardware or related industries.
• Proven growth strategies delivering revenue outcomes.
• Strong pricing, contract management and negotiation experience.
• Ability to influence stakeholders at all levels, including C-suite executives.
• Experience leading cross-functional teams and driving alignment across complex organisations.
• Degree in Business, Commerce, Marketing or related field preferred.

Responsibilities

• Developing and implementing growth strategies for key national Hardware customers.
• Driving execution of national strategies across regions and business units through stakeholder engagement.
• Leading the negotiation, implementation and management of National Account commercial agreements.
• Driving pricing strategy execution and overseeing National Account rebate governance and approvals.
• Managing promotional programs and major customer events, including trade shows and conferences.
• Managing CSR's position within key customers, including retail space negotiations and GMROI metrics.
• Overseeing merchandising programs and store execution with internal and external teams.
• Building and maintaining senior relationships with Buyers, Category Managers and executives.
• Coordinating strategic engagement between customer leadership teams and CSR executives.
• Leading, coaching and developing the National Accounts team to deliver exceptional commercial outcomes.

Skills

Senior segment leadership

National account management

Negotiation

Pricing strategy

Stakeholder management

Team leadership

Analytical and planning

Education

Tertiary qualifications in Business, Commerce, Marketing or related discipline

Job description

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

The Opportunity:

CSR are seeking an experienced and commercially driven Segment Manager - National Hardware to lead our national customer strategy and drive sustainable growth across key strategic partnerships and H ardwa re accounts .

This is a high-impact leadership role responsible for managing strategic national partner relationships, negotiating commercial agreements, influencing senior stakeholders, and leading a high-performing National Accounts team.

As Segment Manager - National Hardware, you will develop and execute growth strategies that strengthen CSR's position within the Hardware channel and deliver long-term value for both CSR and our customers.

Key Responsibilities:

• Developing and implementing growth strategies for key national Hardware customers .
• Driving execution of national strategies across regions and business units through effective stakeholder engagement.
• Leading the negotiation, implementation and management of National Account commercial agreements.
• Driving pricing strategy execution and overseeing National Account rebate governance and approvals.
• Managing promotional programs and major customer events, including trade shows, Expos and customer conferences.
• Managing CSR's position within key customers , including retail space negotiations and delivery against key retailer metrics such as GMROI.
• Overseeing merchandising programs and store execution through internal teams and external partners.
• Building and maintaining senior relationships with Buyers, Category Managers and executive customer stakeholders.
• Coordinating strategic engagement between customer leadership teams and CSR executives.
• Leading, coaching and developing the National Accounts team to build capability and deliver exceptional commercial outcomes.

About You

To be successful in this role, you will bring:

• 10+ years' experience in senior segment strategic segment, channel or sales leadership roles.
• Strong experience managing major national customers within FMCG, building products, trade, hardware or related industries.
• Demonstrated success developing and executing growth strategies that deliver sustainable revenue outcomes.
• Exceptional commercial acumen with strong pricing, contract management and negotiation experience.
• Proven ability to influence and engage stakeholders at all levels, including C-suite executives.
• Experience leading cross-functional teams and driving alignment across complex organisations.
• Strong analytical, planning and relationship management capabilities.
• Tertiary qualifications in Business, Commerce, Marketing or a related discipline preferred.

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 14 weeks of paid parental leave and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands