Segment Manager National Hardware

CSR; City of Knox; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Parental leave: up to 14 weeks

Employee assistance program

Upskilling opportunities

Collaborative culture

Job summary

CSR is seeking an experienced Segment Manager - National Hardware to lead the national customer strategy and drive sustainable growth across key Hardware accounts. You will manage senior relationships, negotiate commercial terms, and guide a high-performing National Accounts team to deliver long-term value for CSR and customers.

The role emphasizes growth initiatives, pricing strategy, and governance across regions and business units, with a focus on delivering measurable revenue outcomes.

Qualifications

• 10+ years in senior segment, channel, or sales leadership roles.
• Experience with national hardware or related FMCG categories.
• Proven ability to grow revenue through strategic partnerships.

Responsibilities

• Develop and implement growth strategies for national Hardware customers.
• Lead the National Accounts team and negotiate commercial agreements.
• Drive pricing strategy, rebates governance and approvals.
• Manage CSR's position with key retailers and store execution.
• Coordinate cross-functional and executive stakeholder engagement.

Skills

Senior leadership

Stakeholder engagement

Pricing & contracts

Cross-functional leadership

Analytical planning

Education

Business/Commerce/Marketing degree

Job description

At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

The Opportunity

CSR are seeking an experienced and commercially driven Segment Manager - National Hardware to lead our national customer strategy and drive sustainable growth across key strategic partnerships and Hardware accounts. This is a high-impact leadership role responsible for managing strategic national partner relationships, negotiating commercial agreements, influencing senior stakeholders, and leading a high-performing National Accounts team. As Segment Manager - National Hardware, you will develop and execute growth strategies that strengthen CSR's position within the Hardware channel and deliver long-term value for both CSR and our customers.

Key Responsibilities

• Developing and implementing growth strategies for key national Hardware customers.
• Driving execution of national strategies across regions and business units through effective stakeholder engagement.
• Leading the negotiation, implementation and management of National Account commercial agreements.
• Driving pricing strategy execution and overseeing National Account rebate governance and approvals.
• Managing promotional programs and major customer events, including trade shows, Expos and customer conferences.
• Managing CSR's position within key customers, including retail space negotiations and delivery against key retailer metrics such as GMROI.
• Overseeing merchandising programs and store execution through internal teams and external partners.
• Building and maintaining senior relationships with Buyers, Category Managers and executive customer stakeholders.
• Coordinating strategic engagement between customer leadership teams and CSR executives.
• Leading, coaching and developing the National Accounts team to build capability and deliver exceptional commercial outcomes.

About You

• 10+ years' experience in senior segment strategic segment, channel or sales leadership roles.
• Strong experience managing major national customers within FMCG, building products, trade, hardware or related industries.
• Demonstrated success developing and executing growth strategies that deliver sustainable revenue outcomes.
• Exceptional commercial acumen with strong pricing, contract management and negotiation experience.
• Proven ability to influence and engage stakeholders at all levels, including C-suite executives.
• Experience leading cross-functional teams and driving alignment across complex organisations.
• Strong analytical, planning and relationship management capabilities.
• Tertiary qualifications in Business, Commerce, Marketing or a related discipline preferred.

What We Offer

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 14 weeks of paid parental leave and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands