SEE Administration Support Officer

MTC FutureReady; Willoughby; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Discounts

ME Days

Training & development

Awards program

EAP

Flu vaccinations

Flexible work

Parental leave

Job summary

MTC FutureReady is a dedicated social enterprise helping people gain practical skills and improve employment prospects. We are hiring an SEE Administration Support Officer in Chatswood for a full-time fixed-term contract until June 2027.

The role concentrates on delivering high-quality administration and reception support to the Education & Training team, with standard hours Monday to Friday, 8:30am–4:30pm.

Qualifications

• Experience in administrative and/or reception roles in a similar environment.
• Proficiency with Microsoft Office and typing accuracy.
• Strong attention to detail and organisational skills.

Responsibilities

• Meet and greet customers and centre visitors and provide exceptional customer service.
• Answer phones, book and confirm appointments, enter new client details into the system.
• Cold calling eligible customers to obtain new referrals.
• Maintain WHS and student complaints registers.
• Provide administrative support to SEE internal stakeholders.

Skills

Administrative experience

Reception duties

Microsoft Office

Attention to detail

Time management

Tools

Microsoft Office

Job description

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Victoria, Queensland and the ACT.

About the Role

Join MTC FutureReady and make a real difference! We're looking for a passionate SEE Administration Support Officer to join our Education & Training team at our Chatswood office. This is a full-time, fixed-term contract until June 2027, working Monday to Friday, 8:30am–4:30pm, with the potential to become permanent. You'll play a key role in supporting programs that help people develop their skills and achieve their learning and employment goals.

Reporting to the SEE Area Manager, you’ll play a vital role in delivering exceptional customer service and providing efficient administrative support to the designated SEE site, staff and local referring agency network.

Key duties of this role include:

• Meet and greet customers and centre visitors and provide exceptional customer service.
• Administrative duties including answering phones, booking and confirming appointments and entering of new client details into system.
• Cold calling eligible customers to obtain new referrals.
• Maintain the WHS and student complaints registers.
• Provide administrative assistance to our SEE internal stakeholders.
• Other duties as required.

About You

The ideal applicant we are seeking will have:

• Demonstrated experience working in an administrative and/or reception role within a similar environment.
• Computer literacy with proficiency in Microsoft Office.
• High attention to detail.
• Ability to priorities and complete tasks in a timely manner.
• Excellent organisational and time management skills.
• Exceptional interpersonal skills.

Why Choose Us

For us, it’s more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options
• Access to retail and lifestyle discounts and benefits
• ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
• Career growth and development opportunities including comprehensive on the job training
• Recognition and Reward scheme including regular peer nominated Awards
• Employee Assistance Program with access to free confidential counselling
• Free flu vaccinations and other health and wellbeing initiatives
• Flexible working arrangements
• Paid Parental leave

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to www.mtcfutureready.org.au