Security Service Technician

Johnson Controls, Inc.; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Ongoing technical training

Career pathways across service, proj.,

Overtime opportunities

Job summary

Johnson Controls, Inc. is seeking a Security Service Technician to join the Sydney Service Team.

You will diagnose, repair and maintain security systems at commercial sites, perform preventative maintenance, and deliver small to medium upgrades and fit-outs while building strong customer relationships. This role offers hands-on problem solving, opportunities to advance into project delivery, commissioning and leadership, and requires Australian working rights, a current NSW driver licence and a

Qualifications

• Minimum 2 years' experience in a similar security technician role.
• Strong troubleshooting and fault-finding experience.
• Sound networking, systems and PC knowledge.
• Experience installing, servicing and commissioning electronic security systems.
• Australian working rights and valid NSW Driver Licence & Security Licence.

Responsibilities

• Diagnose, troubleshoot and repair security systems across customer sites.
• Perform scheduled preventative maintenance and system inspections.
• Deliver small to medium security upgrades and fit-out projects.
• Commission newly installed security systems.
• Prepare quotations for repair works and recommended upgrades.
• Build strong relationships with customers and provide expert technical support.
• Coordinate with subcontractors and internal project teams to ensure successful project delivery.
• Support the wider Projects Team across new and existing customer sites.

Skills

Troubleshooting

Customer service

Networking

Electronic security systems

Communication

Independent worker

Tools

Genetec

Milestone

CCURE

Lenel

Gallagher

Job description

Job Description

Join a Global Leader in Smart Buildings & Security Solutions

At Johnson Controls, we're shaping the future of safe, smart and sustainable buildings. As a global leader in security, building automation, energy efficiency and decarbonization, we help organizations across critical industries including data centres, healthcare, pharmaceuticals, education and advanced manufacturing operate more securely and efficiently.

With more than 140 years of innovation, Johnson Controls combines industry-leading technology, world-class service and exceptional people to deliver outcomes that matter.

About the Opportunity

We are seeking an experienced Security Service Technician to join our Sydney Service Team.

This is an excellent opportunity for a security professional who enjoys a variety of work, strong customer relationships, and hands-on technical problem-solving. You'll work across a portfolio of commercial customers, servicing and maintaining advanced security systems while also managing small to medium upgrades and fit-out projects.

You’ll have the opportunity to expand your expertise and develop your career into areas such as project delivery, commissioning, technical leadership, sales, and management.

What You’ll Be Doing

As a Security Service Technician, you will:

• Diagnose, troubleshoot and repair security systems across customer sites
• Perform scheduled preventative maintenance and system inspections
• Deliver small to medium security upgrades and fit-out projects
• Commission newly installed security systems
• Prepare quotations for repair works and recommended upgrades
• Build strong relationships with customers and provide expert technical support
• Coordinate with subcontractors and internal project teams to ensure successful project delivery
• Support the wider Projects Team across new and existing customer sites

Technologies You'll Work With

Security platforms including:

• Johnson Controls P2000
• CCURE
• Lenel
• Concept
• Tecom
• Gallagher

CCTV and video management systems including:

• Genetec
• Milestone
• Aimetis
• Victor
• ExacqVision
• NVRs, DVRs and network-based security infrastructure

Experience or certifications in Gallagher, CCURE or Integrity are highly regarded but not essential.

What We’re Looking For

To be successful in this role, you’ll have:

• Minimum 2 years' experience in a similar security technician role
• Strong troubleshooting and fault-finding experience
• Sound networking, systems and PC knowledge
• Experience installing, servicing and commissioning electronic security systems
• Excellent communication and customer service skills
• Ability to work independently while contributing to a collaborative team environment

Essential Requirements

• Australian working rights
• Current NSW Driver Licence
• Current Security Licence
• Current Cabling Registration
• White Card (Construction Induction Card)

Why Join Johnson Controls?

Career Growth & Development

• Ongoing technical training and professional development
• Access to internal and external certification programs
• Career pathways across service, projects, commissioning, leadership and sales
• Salary and employment conditions are aligned with the applicable EBA, with overtime opportunities available

Work with Leading Technology

• Exposure to some of Australia's most advanced commercial security environments
• Opportunity to work across multiple security platforms and technologies

Supportive Team Culture

• Collaborative and knowledgeable team environment
• Strong focus on employee wellbeing and work-life balance
• Backed by a globally recognised and financially stable organisation

If you're a motivated Security Technician looking to join an industry leader and build a long-term career, we'd love to hear from you.